Shift: 11 pm - 7 am
A front desk agent works fulfilling customer service and administrative roles in hotels. They welcome and orient new guests and issue room keys. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests.
Job Summary:
- A Night Auditor provides excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. They assist guests with their overnight requests and balance accounts leftover from the day shift. A night auditor handles late night check-ins, manages guest requests and accepts reservations.
Essential Job Functions:
- Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed
- Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
- Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
- Take steps to ensure the greatest guest satisfaction possible
- Respond to situations as they arise and manage guest conflict
- Inspect studios and public spaces daily according to company and brand standards
- Be able to respond effectively and according to procedure in times of emergency
- Ensure all policies and procedures are accurately followed at all times
- Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events
- Respond to guest service calls efficiently and expediently
- Ensure safety of building and occupants; contacting emergency services/law enforcement when needed
- Document work activity using the appropriate log and according to policy and procedure Sales & Revenue:
- Executes the lead management process and completes all sales and marketing objectives as established by supervision
- Review Studio Inventory daily to ensure maximization of studio revenue
- Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue
- Follow revenue management guidelines as directed by supervision
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E.O.E. M/F/D/V DRUG FREE WORKPLACE
Job Type: Full-time
Pay: From $16.60 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
Work Location: In person