General Manager
The General Manager has leadership responsibility for the day-to-day hotel direction, maximizing financial returns, driving people development, and empowering our team to create memorable guest experiences every step along the way.
Here's what we have to offer you:
· Competitive pay
· Fun place to work
· Bonus Plan
· Hotel Discounts
· Paid Vacation
· 401(k) retirement plan with match
· Health Insurance Benefits
· Complimentary Gym Membership
Fundamental Responsibilities
While every day is different, the General Manager will primarily spend their day focusing on:
Financial Results:
- Support revenue management efforts.
- Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels and control utility expenses in accordance with energy management and building operations standards.
- Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly profit; explain the causes for goal variances of controllable expenses and take corrective action to avoid future occurrences and adjust spending to eliminate variances.
Guest Satisfaction:
- Train staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).
- Train staff to successfully perform all functions for guest service and for handling upset guests who are dissatisfied with the products and services they received.
- Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.
- Personally respond to guest complaints and Guest Assistance Contact Forms in accordance with company standards.
- Receive satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct any deficiencies.
Employee Satisfaction:
- Recruit, select, train, and manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit.
- Properly administer company policies and procedures for human resources management, payroll administration, and fair treatment of employees
- Train and develop assigned potential management candidates and trainees.
- Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest.
- Receive satisfactory scores for employee satisfaction surveys and take corrective action to correct any deficiencies; maintain an acceptable level of employee turnover.
Product Quality:
- Ensure a satisfactory guest experience and protect the company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.
- Manage the preventative maintenance and quick-fix programs in accordance with company standards.
- Receive satisfactory scores for product quality as measured by Medallia and the mystery shopper program and take action to correct any deficiencies.
Position Requirements
General Requirements:
- Bachelor’s Degree in Hotel/Restaurant Management or Business is a plus. Equivalent experience is acceptable.
- 2 - 5 years as General Manager or other hotel management role preferred.
- Must be available to work extended hours, nights and weekends.
- Communicate clearly and effectively both orally and in writing.
- Logically and independently plan, organize and complete work.
- Ability to conduct analysis and generate reports to reflect findings.
- Ability to learn and maintain job duties/knowledge of basic concept and techniques and complete detailed work assignments.
- Ability to perform the manipulation of numbers and basic math calculations.
- Ability to perform job tasks and remain vigilant in the event of an emergency.
- Ability to make progress on multiple assignments under time constraints.
Physical Requirements:
- Ability to sit or stand for long periods at a time.
- May be required to do light lifting or carrying.
- Capable of working in a fast-paced environment and in stressful situations.
- Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Tifton, GA: Relocate before starting work (Required)
Work Location: In person