About Us:
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description:
The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 pools, 2 bars, a gelato shop/café, and in-room dining).
Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.
Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook
Overview:
As a Manager of Group Sales Optimization, you are responsible for maximizing group revenue through optimization strategies including: understanding the total “health” of each group, effective meeting space management, increased forecast accuracy and application of historical data, business intelligence and analysis. This position will also be responsible for Delphi software administration including: implementing system standards and procedures, ensuring accuracy of data, creation and generation of requested reports, managing system items and participant access.
In this role, you will report directly to the Director of Revenue Management. Your duties would include, but are not limited to, the following:
Space Optimization / Food & Beverage Optimization
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Participate in Daily Business Review and provide intelligence on future bookings as it relates to Sales Strategy.
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Coordinate with Catering & Events Managers to release space once an official group program is received and input into system, track space released and inform Sales.
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Assist Event Managers looking to add space to definite bookings to fit within Sales
- Assist Sales Managers to map space for leads to fit within Sales
- Identify space conflicts and coordinate with Sales/Event Managers to design
- Work in collaboration with Sales/Event Managers to proactively move or release function space from definite groups to allow for additional bookings.
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Conduct Post Event analysis as groups depart to ensure business is booked smarter every time, include in Delphi bookings as Post Event Notes for easy access.
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Analyze pricing structures for meeting space during varying demand
- Determine and publish free-sell dates for Local Catering
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Provide Local Catering with weekly F&B production compared to history, turndowns for previous week and competitive set calendar.
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Conduct historical analysis to determine opportunities in food & beverage forecasts.
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Conduct special projects to analyze food & beverage spend historically looking at day of week, F&B minimums, booking window, meal period and top accounts to impact strategy.
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Participate in weekly revenue meeting to review performance from previous week in both space and food & beverage and apply to future year.
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Participate in weekly group pickup meetings, connect trends in rooms performance to action items for both space and food & beverage.
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Participate in bi-weekly Local Catering P’s & T’s meeting.
Delphi Administration
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Ensure all contracts are audited from the Sales team to confirm accuracy in Delphi
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Conduct weekly program due date audits to ensure programs are received in a timely manner per the terms of the sales agreement.
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Creation and generation of reports for revenue management, events and catering, and sales.
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Distribute Local Catering prospect & tentative
- Maintain Delphi Training Manuals including development and training on new and existing processes.
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Creation of new user access.
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Require extensive interaction with hotel Director of Sales, Director of Catering, Director of Events (or Director of Catering & Events), and Director of Revenue Management.
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Support ongoing revenue initiatives by embracing change and modifying responsibilities in an effort to elevate position performance.
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Facilitate communication between Sales/Events/Revenue
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Generate/create daily, weekly, monthly revenue, sales, catering & F&B reports for key leaders.
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Support Sales & Event Managers to ensure their time can be directed towards increase revenues.
Qualifications:
- At least three (3) years of hospitality experience in Revenue Management, Sales, and / or Catering & Events
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Delphi experience
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Proven track record of establishing self as a collaborator and partner to others
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Excellent communication skills
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A talent for planning and organizing
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Keen eye for detail
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Ability to thrive in a high pressure environment