Empire Member Assistant
Job Description Summary
Demonstrates a strong, needs-based sales and service focus as defined and measured in the Member Center and Corporate Balanced Scorecards and Business Plans. Determines financial needs using a high impact questioning strategy, educates, cross-sells, and services members/potential members on CEFCU/CEFCU Investment Services (CIS) products and services. Serves as a front-line member contact that is responsible for processing member account transactions, completing appropriate forms, resolving member account problems, and answering member questions. Demonstrates knowledge and efficiency to operate third party software and systems for scanning checks, verifying routing and account numbers, researching transactions, pulling member statements, preloading Mastercard Gift Cards, and ensuring check data is successfully sent to the Federal Reserve. Analyzes negotiable items and items that require special endorsements. Complies with government regulations and CEFCU policies and procedures. Maintains individual cash drawer limits and balances nightly. Ensures a positive impact on financial performance by attaining balancing, outage, transaction volume, referral, sales, credit and deposit upsale, and Creating Member Loyalty (CML) goals. Maintains member satisfaction through use of CML skills and by presenting a professional image. Assists the office by performing a variety of duties as assigned and actively participates in teambuilding. Demonstrates flexibility in scheduling and job duties.
At CEFCU, you can:
- Earn a competitive salary
- Enjoy work-life balance with benefits for life’s unexpected events
- Earn vacation time – full-time employees can earn up to 152 hours of paid vacation to use the following calendar year
- Receive up to 50 hours of paid personal time that’s separate from vacation time
- Plan for retirement with CEFCU’s pension plan and deferred compensation 401(k) plan
- Let CEFCU help pay for your education - CEFCU will assist with tuition reimbursement for courses taken at an accredited institution
- Unlock your leadership potential with career development - CEFCU’s Management Development Program enhances employees’ leadership skills for future management positions
CEFCU is now accepting applications for multiple full-time Member Assistant (Teller) positions in Bloomington, IL.
Successful candidates will possess strong judgment, decision-making and interpersonal skills, along with a team-oriented mindset and a “life-long learning” attitude. High school diploma or equivalent required.
Apply today!'
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Work Location:
Work Remotely
Job Type: Full-time
Pay: From $17.67 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Education:
- High school or equivalent (Required)
Work Location: In person