Who We Are:
IT Medical Technologies is a technology integration company focusing on the computer system needs of medical offices. We are a fun and close-knit team looking to add another great member!
We are a small, but rapidly growing IT Solutions company. We offer turn-key services to our clients including (but not limited to):
- General Help Desk (Remote, Phone, and Onsite Support)
- Voice & Data Cabling
- Phone System Installation
- Security Camera Installation
- Remote Backups
- Managed Service Plans
We are seeking a highly motivated and energetic person who can work interdependently and learn fast. Local travel is required, so the candidate must have a reliable car, a valid TX Driver's License, and proof of Auto Insurance.
**Hourly pay begins at $16.00-$20.00 per hour, depending on experience.**
*We reimburse mileage, offer paid holidays, and paid time off. Our Office hours are 8AM to 5 PM. Monday through Friday, with a one-hour lunch. Occasionally, after-hours or weekend work may be required.*
*(Looking for someone with the work availability between the hours of 7AM to 6PM, depending on the shift time/times we will hire you for).*
Primary Duties/Responsibilities:
- Play an active role as a contributing member of the IT Field Technician Services Department. While also working alongside our In-Office IT Support Technician Servies Department.
- Maintain a professional appearance and conduct in a customer environment, demonstrate a high level of professionalism (white-collar).
- Document and record all activities using various web-based ticketing systems and support request tracking tools.
- Install new equipment, service existing hardware, set up, and onboarding of computers on domains/workgroups.
- Provide onsite support to customers ranging from basic troubleshooting to setting up enterprise hardware.
- Provide tier 1 support via our helpdesk when not onsite.
- Respond to technical assistance via phone, chat or email.
- Advise users on appropriate action, best practices, etc.
- Follow all standard onsite/in-office procedures.
- Redirect or escalate problems to the correct resource/point of contact. This could be an internal or an external vendor.
Required Technical Skills:
- Experience with ticketing system and RMM Tools
- LAN/WAN (VPN, VLan, Firewalls)
- Router and Network Equipment configuration.
- Software (Anti-Virus, Productivity, CRM, etc.)
- Application Support for popular PC applications such as Microsoft Office, Microsoft OS, Adobe, Acrobat, Outlook, and Internet Browsers).
- Proficiencies in PC hardware and Microsoft Office.
- Ability to be a Proactive Problem-Solver by being able to find a solution and execute it on your own.
- CompTIA A+ or equivalent experience is recommended.
- Working knowledge of Windows 10/11, MacOS, and domain environment.
- Able to follow documented procedures and willingness to ask questions when needing any additional information/clarification.
- Able to create/modify user accounts properly.
Key Competencies/Qualities:
- A confident go-getter who can jump right in with minimal supervision and without day-to-day instruction.
- Must have exceptional Oral and Written Communication Skills, Time Management, Adaptability, Problem Analysis, and Problem-Solving Mind/Skill Set.
- Understanding of the Customer Service/Support practices to be able to provide great experiences for every customer.
- Must be Organized, Detailed Orientated, Motivated, Resourceful, and have a Self-Started type of attitude.
- An eagerness and aptitude to learn new software and new technology skills.
- Must ALWAYS have a positive and friendly attitude towards all customers and coworkers. – As the IT Field Technician you will be seen the “face” of the company and will need to act accordingly while visiting all of our client’s offices across the DFW area.
- Friendly, demonstrates respect, honesty, and the social skills required to manage relationships with clients and co-workers.
- Ability to lift and carry equipment (up to 40lbs).
Additional Helpful Experience (Not Required):
- Knowledge of ConnectWise Automate and ConnectWise Manage is a huge plus.
- Knowledge of HIPAA.
- Knowledge of dental technology (Practice Management Software such as Eaglesoft and Dentrix).
- X-ray-related technology like sensors, intraoral cameras, and digital panoramic X-ray systems from Dexis, Gendex, Sirona, etc.
- Inventory Management.
- Basic knowledge of VOIP (SIP/PRI) and Nortel Phone Systems.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 38 – 40 per week
Benefits:
- Paid time off
- Professional development assistance
Compensation package:
Experience level:
Schedule:
Application Question(s):
- If offered the position, when would you be able to start?
- What hourly pay rate/range are you seeking?
Education:
Experience:
- Help desk: 1 year (Required)
- Windows: 1 year (Required)
- Computer Hardware Installation: 1 year (Required)
- Technical support: 1 year (Required)
- IT sourcing: 1 year (Required)
Ability to Commute:
- Frisco, TX 75034 (Required)
Work Location: Hybrid remote in Frisco, TX 75034