Description
Our Desktop Support Technicians support Microsoft server and Microsoft Desktops, network technologies, and provide escalation support. This includes the following:
- Monitor network performance, identify root-cause issues and resolve.
- Provide server, network and desktop/application support to clients and your team.
- Assist the team with specific client projects as required.
Position Overview
What you'll be doing as a Desktop Support Technician…..
- Support Microsoft Windows server, Apple, and network technologies.
- Management and troubleshooting of on premise and cloud environments.
- Maintain network configurations and assess and resolve network performance issues (internet bandwidth problems, ISP issues and firewall/router issues).
- Monitor performance of Windows server and server applications, identify root-cause and resolve issues.
- Provide desktop and application support including line of business application support and hosted application support.
- Knowledge of mobile devices/phones/tablets (Android/IOS).
- Produce and maintain detailed technical and training documentation.
- Organize and execute desktop projects, ranging from 1 day – 2 weeks.
- Typical Week: 10% Windows server support, 70% desktop/app support, 10% network support, 5% training and 5% admin/meetings.
You are a great Desktop Support Technician candidate if you have.....
- 3+ year(s) supporting current windows server and desktop technologies, and client/server applications in a Windows based network environment.
Specifics include:
- Microsoft Windows Server (latest OS) and Exchange Server (or enterprise mail systems).
- Active Directory, Group Policy.
- All current Microsoft Desktop Operating Systems.
- Proficient with Office 365 and SharePoint.
- Experience with LAN and WAN technology and firewalls a plus Such as SonicWall, Meraki, Fortinet, Cisco.
- Hands-on experience with Windows Server and Exchange, including maintenance and support.
- Having Microsoft Certified Professional Status, a plus.
- Strong communication skills both verbal and written.
- Excellent customer service skills.
- Valid driver’s license and insurance with reliable transportation. This position will require infrequent local travel.
- Drug-free and non-smoker. Smoking is prohibited at all client sites and MY CFL Tech offices.
- Flexibility to accommodate after-hours and weekend client and team member needs.
- Participation in a 1-week 24x7 on-call backup rotation, approximately every month.
Perks of working here as a Desktop Support Technician …..
- Focus on Work/Life Balance.
- We match 4% on your 401K.
- Paid Time Off Benefits - 2 weeks for your first year
- Comprehensive benefits package which includes paid life insurance and paid long term disability.
- Quarterly employee/family outings.
- Career path road mapping.
- Real Culture initiatives and recognition, not just pizza parties.
- 360-degree feedback. You talk, we listen.
- Mileage reimbursement.
- Super cool technology – virtual lab, paid certifications, and training days.
Additional Information:
- Valid driver’s license and insurance with reliable transportation. This position will require some in-frequent travel to the other client offices as needed.
- Applicant selected will be subject to a criminal, employment, credit, and motor vehicle background check.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Application Question(s):
- Do you have any experience working for an MSP/Multi-tenant environment?
Experience:
- Customer support: 4 years (Required)
- Windows: 4 years (Required)
- Microsoft Windows Server: 2 years (Required)
Work Location: In person