Benefits:
- 20 Days of PTO per Year + 11 Paid Holidays
- Group Health (75% ER Paid), Life & AD&D, Dental, Vision, Short Term Disability, et al;
- 401K
- Hybrid Work
- Sign On Bonus
Salary: $50,000 - $65,000
Our Core Values:
- Precision, Preparation, and Partnership
- Organization (PPO)
- Find a Way (or make one)
- Honor Commitments
- Inspiring Attitude
- Ownership Stewardship
- Curiosity
Rise is seeking a curious, and dynamic Association Manager capable of managing a team, nurturing strong client relationships, creative problem solving and maintaining our robust culture of service and accountability. As the Association Manager you are accountable to our clients and to our team of managers to establish, plan and provide guidance to achieve goals for your properties. Your day-to-day operation will include facility, financial, and administrative management. To excel in this role you must have exceptional leadership qualities with great communication skills, comprehensive financial literacy, property management & community association fundamentals. The Association Manager requires a “find a way” mentality, strong work ethic and the ability to work in a fast-paced environment with many competing priorities. This leadership role interfaces with client regularly, and evening meetings with clients are routine, and expected often in this role.
Core Responsibilities include but are not limited to:
Operations Management
- Ensure compliance with the RISE Way at all locations including the use of standard procedures, adherence to policies, appropriate use of tools and programs by staff in the day-to-day management and operations o Provides financial and operational leadership to clients, functions as a consultant to help achieve stated objectives. o Reviews monthly Board of Directors packet prepared by staff for content and structure.
- Attends board and membership meetings proactively, create and maintain relationships with board members, and ensure client retention. o Reviews any mass mailings to the membership (budget information, newsletters, election information, etc.) produced by staff supervised. o Monitors compliance with Texas Property Code and other applicable laws for accounts managed by team.
Client Relationship Management
- Build and maintain strong client relationships
- Assisting clients to further their goals and ensure our clients are happy and successful.
- Provides five-star customer service at all times by attending to all calls and messages within a twenty-four (24) hour period.
- New Account on-boarding
Required Characteristics:
- Must share our core values.
- Must be reliable and dependable.
- Must enjoy finding and proposing solutions to problems.
- Must thrive in a fast pace, deadline driven environment.
- Must be willing to self-learn in addition to on-the-job training.
- Must be comfortable with working on new and sometimes unfamiliar problems
- Must be self-motivated, proactive, detail oriented and a team player.
Required Skills, Knowledge, and Experience:
- This position will require someone with both Single-Family and Condo Association Management Experience.
- Strong leadership and management skills.
- .....What tools do you use to keep you and your team organized to ensure success?
- At least 4 years of experience in a leadership role with direct reports.
- .....Do you move toward a tough Conversation and help your team stay aligned?
- At least 2-3 years of experience in Community Association management.
- .....Can you facilitate an HOA Board Meeting?
- General understanding of basic accounting principles.
- .....Have you explained a Financial Statement a Board?
- Strong Excel knowledge; Knowledge of other Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level; Strong computer skills with a proficiency in data entry, including 10-key.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
A minimum of three to five years’ experience in:
- Property Management
- Project Management
- Finance
- Or Similar/Related Field
Education/Certification Requirements:
- Bachelor’s Degree from an accredited university preferred. High School Diploma or equivalent experience.
Additional Information:
- All your information will be kept confidential according to EEO guidelines.
- FLSA Status: Exempt
- Status: Full-Time
- Hours: Monday through Friday 8am to 5pm. Evenings and Weekends as required by demand.
Work Location:
- 3131 Eastside Street Houston, TX 77098
- Hybrid / Work-from-home Available Up to 40% of the time (with conditions and requirements)
Physical Requirements:
- Ability to lift up to 20 lbs;
- Majority of work schedule will be spent seated.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is active and requires standing, walking, and sitting all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Typical Working Conditions:
- Works primarily indoors.
- May be required to work any time of the day, evening, or night during the week and/or weekend.
Job Type: Full-time
Pay: Up to $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- HOA Governance and Compliance: 1 year (Preferred)
- Complete Facilitation of Monthly/Annual Board Meetings: 1 year (Preferred)
- Board Elections: 1 year (Preferred)
- Board Presentations: 1 year (Preferred)
- Clear Communication: 1 year (Preferred)
- Project management: 1 year (Preferred)
- Manager Development: 1 year (Preferred)
- Multi-Site Management: 1 year (Preferred)
- ability to build relationships with board members: 1 year (Preferred)
- Employee engagement: 1 year (Preferred)
- company culture development and growth: 1 year (Preferred)
Ability to Commute:
- Houston, TX 77098 (Required)
Work Location: In person