Excelraise, LLC is a rapidly growing full service IT solutions integrator and talent management company headquartered in Denver, CO. Our valued client*s includes fortune 500 companies, Government Agencies.
Currently we are looking for a qualified individual to work as a IT Service Desk Agent I with our direct client in3205 Freedom Dr, Charlotte, NC.
- The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software(O365 & Windows Operating systems) and hardware issues(tablets, desktop, and laptop).
Skills
- Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops.
- Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory).
- Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database.
Active Directory and laptop) desktop IT related software(O365 & Windows Operating systems) and hardware issues(tablets