Position Title: Provide Enrollment Specialist
Location: Austin, TX 78727
Expected Duration: 5 months
Working Hours: Must be available for any 8 hours shift from 7am to 7pm CT
Responsibilities:
Interact professionally with providers and ancillary staff to provide appropriate and timely response to inquiries and concerns regarding provider enrollment and file maintenance for Medicaid programs
Process to completion 100% of assigned applications utilizing documented work instructions daily and meet minimum daily quotas Data entry (of paper applications) with validation of provider submitted enrollment information to insure the enrollment application meets the minimum standards
Send out deficiency letters to notify providers of incomplete apps
This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.
Assists with problem resolution, as needed.
Responds to phone inquiries in a prompt, courteous and concise manner.
Documents all encounters in clear and concise online logs.
Transfers callers to other Call Center units as needed.
Meets individual performance standards.
Performs other duties as may be assigned by management.
Attains and maintains strict required attendance and performance metrics.
Required Skills:
High school degree or GED required, 2 years college preferred (emphasis on Business Administration or Healthcare Management) or equivalent work experience
Experience in processing enrollment applications in Healthcare Insurance market, Workers Comp market, or Medicaid market.
Understands attendance is an essential part of the job and monitored daily
Strong multi-tasking skills
Microsoft Office with a highlight of strong Excel skills
Typing speed: 30 WPM
Customer Care and Satisfaction
Must be detailed oriented
Job Types: Full-time, Contract
Pay: $19.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Data entry: 1 year (Required)
- Microsoft Word: 1 year (Preferred)
Work Location: In person