The Belmont Park Lead IT Tech will oversee the technical aspects of our IT infrastructure, providing leadership and guidance to the IT team. This role requires a strong technical background, excellent problem-solving skills, and the ability to manage and mentor junior IT staff.
What will you do:
Team Leadership:
- Provide guidance and support to a team of IT technicians, fostering a collaborative and productive work environment.
- Coordinate and manage the work schedules of IT staff to ensure adequate coverage and timely completion of tasks.
- Assist and guide fellow IT team members in effectively resolving tickets.
- Assist in the training and professional development of IT technicians, promoting continuous learning and skill enhancement.
System Administration and Support:
- Conduct daily status checks on servers, firewalls, and switches to ensure optimal performance. Report any issues to Managers, Supervisors, or appropriate support groups for resolution.
- Assist in the administration and maintenance of our Windows environment, ensuring system stability and security.
- Supervise the administration of phone switch and voicemail systems, ensuring effective communication channels within the company.
Technical Support and Troubleshooting:
- Diagnose and repair computer, telephone, and POS hardware issues, minimizing downtime and ensuring operational continuity.
- Oversee the installation of hardware and software on networked and standalone PCs, maintaining up-to-date systems and configurations.
- Ensure prompt and courteous handling of all incoming phone calls and technical inquiries by the IT team.
Documentation and Reporting:
- Maintain accurate documentation, tracking, and monitoring of all IT requests and trouble call tags, ensuring timely resolution and effective communication.
- Compile and present regular reports on IT operations, system performance, and team activities to senior management.
Compliance and Best Practices:
- Ensure strict adherence to department and company standard operating procedures and policies, promoting consistency and compliance across IT operations.
- Identify opportunities for process improvements and contribute to the development and implementation of enhanced IT procedures.
What are the requirements:
- Frequently standing, talking, walking, grasping, using hearing acuity, seeing near, using depth perception, stooping, doing repetitive motions, bending, speaking clearly and hearing conversation
- Occasionally climbing, balancing, kneeling, crouching, crawling, reaching, using finger movement, seeing far.
- Lifting and carrying should not exceed 40 pounds, pushing and pulling should not exceed 40 pounds.
- All lifting, carrying, pushing, or pulling of weight requires assistance from a co-worker or mechanical device.
What qualifications are needed:
- 1.5-2 years of prior IT experience required.
- Demonstrated experience with network switches, access points, and various types of AV equipment.
- Previous IT experience in an amusement or hospitality environment preferred.
- Must be detail oriented, highly motivated, and a self-starter.
- Possess excellent organizational skills and be able to work with little supervision.
- Ability to write clearly and concisely.
- Ability to follow safety practices and be safety conscious
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekdays
- Weekends as needed
Experience:
- Help desk: 2 years (Required)
Ability to Relocate:
- San Diego, CA 92109: Relocate before starting work (Required)
Work Location: In person