We’re looking for someone skilled in world class customer service, with great communication skills, a positive attitude, and of course, a passion for Aloha!
This role leads and supports an awesome Customer Service Team, helps to deliver service with Aloha to our customers, & knows how to resolve customer matters like a pro! Ideal candidate will have great interpersonal skills, is team-oriented, and an effective communicator with the ability to think on one's feet.
Our teams' workday looks like this:
- Fosters collaboration: Treat all consistently, fairly, ethically, and respectfully
- Oversees day-to-day activities and productivity of the Customer Service Call Center: Direct and assist with task; Audit communication and metrics
- Mentors and develops a team that provides an elevated customer service experience: Train representatives; Manage team performance and provide regular feedback
- Responds to escalated customer matters with positive resolution. Serves as liaison interdepartmentally, investigates customer or workflow matters
- Be a Brand Ambassador; Embody company values and culture to drive our vision forward
Qualifications
- Strong Interpersonal skills
- Excelled listening as well as verbal/written communication
- Leadership/mentorship experience
- Analytical and problem-solving skills
- Call Center experience preferred
Enjoy these benefits:
You will be part of a team oriented crew that enjoys being creative, pursuing personal passions/hobbies, and participating in company volunteer efforts as a collective.
- Paid Leave: Vacation, Floating Holiday, Volunteer, Sick, Bereavement
- Medical, Dental, Disability and Life Insurance: 100% Paid by Company
- Active & Fit: Access to the gym for as low as $10/month, home fitness kits, health coach & on demand workouts
- EAP: Free legal, financial, coaching, mediation counseling & much more
- 401(k) Retirement Plan with 3% Employer Contribution
- Free Parking
- Generous Employee Discounts and more!
- Exciting company events, health & financial fairs, health challenges, giveaways, spirit weeks, volunteer opportunities - our initiatives are endless!
Job Type: Full-time
Pay: From $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person