```Duties:```
- Greet and welcome guests in a friendly and professional manner
- Assist guests with check-in and check-out processes
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns and resolve them promptly
- Process payments and maintain accurate records of guest transactions
- Coordinate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized front desk area
```Qualifications:```
- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Previous experience in a customer service or hospitality role is preferred
- High school diploma or equivalent
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person