**Job Overview:** We are seeking a Guest Service Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional guest experiences. If you have a background in guest services and enjoy working in a dynamic environment, we would love to hear from you. **Responsibilities:** - Greet and welcome guests in a friendly and professional manner - Assist guests with check-in and check-out procedures - Handle guest inquiries and provide information about hotel services and amenities - Process reservations and cancellations accurately - Address guest issues and complaints promptly and professionally - Maintain a clean and organized front desk area - Collaborate with other hotel staff to ensure guest satisfaction **Experience:** - Previous experience in guest relations, guest services, or hospitality management preferred - Knowledge of front desk operations, night audit procedures, and phone etiquette - Strong customer service skills with the ability to handle various guest situations effectively - Bilingual proficiency is a plus Join our team and be part of creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $16.64 - $17.15 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Fairfax, VA 22033 (Required)
Ability to Relocate:
- Fairfax, VA 22033: Relocate before starting work (Required)
Work Location: In person