Join our vibrant team at StretchLab Anaheim Hills as a Customer Service Advisor, where you will play a pivotal role in providing exceptional service and support to our valued members and guests. As the first point of contact, you will embody our studio's ethos of fitness, wellness, community, and caring--ensuring every interaction leaves a positive and lasting impression.
With close to 500 locations Nationwide, StretchLab is the industry leader in offering one-on-one assisted stretch therapy.
At StretchLab Anaheim Hills, we are committed to creating a supportive and inspiring environment where both our members and team thrive. If you are passionate about fitness and enjoy connecting with people, we encourage you to apply and become a vital part of our dynamic team!
POSITION:
The ideal candidate for this role is a dedicated and personable individual who thrives in a fast-paced environment, possesses a passion for fitness and wellness, and excels in delivering exceptional customer service with a genuine desire to build meaningful connections with our members and guests.
REQUIREMENTS:
- Previous experience in customer service, sales or hospitality preferred.
- Passion for fitness and wellness; familiarity with boutique fitness studio environments is a plus.
- Strong interpersonal and communication skills; ability to engage effectively with members and guests.
- Detail-oriented with excellent organizational skills; ability to multitask and prioritize responsibilities.
- Proficiency with computer systems and software; experience with studio management software (e.g., Mindbody, Zen Planner, Club Ready, Microsoft Suite) is advantageous.
- Trustworthy and ability to handle confidential information.
KEY Responsibilities
1. Front Desk Operations
- Greet members and guests with a warm and welcoming demeanor.
- Manage check-ins, registrations, and class bookings efficiently using our studio management software.
- Answer phone calls, respond to emails, and address inquiries promptly and professionally.
2. Member Engagement
- Build strong relationships with members, getting to know them by name and understanding their fitness goals and preferences.
- Provide personalized recommendations on class schedules, memberships, and studio offerings.
- Actively promote studio events, workshops, and special promotions to enhance member engagement and retention.
3. Customer Support
- Assist members with account inquiries, billing questions, and membership changes.
- Resolve member concerns and issues in a timely and effective manner, ensuring a positive resolution.
- Collaborate with other team members to maintain a seamless customer service experience.
4. Studio Maintenance
- Ensure the studio space is clean, organized, and presentable at all times.
- Monitor inventory levels of retail products and studio supplies; assist with inventory management as needed.
- Assist with opening and closing procedures to ensure smooth daily operations.
5. Administrative Duties
- Maintain accurate records of member interactions and transactions.
- Assist with administrative duties such as filing, data entry, and preparing reports.
COMPENSATION & BENEFITS:
- Commission paid on sales
- Opportunity to bonus, based on performance
- 401k option
- Free Stretches
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 10 – 15 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
License/Certification:
- Driver's License (Required)
Work Location: In person