*AM and PM shifts available*
To increase guest satisfaction, the Reception Agent must provide efficient, prompt, and courteous service. Greet and assist arriving, departing, and in-house guests, in accordance with The Umstead's guidelines. Responsibilities for this position include:
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Must be able to register, process, and greet customers promptly;
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Checks the daily arrival list and blocks any special requests
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Responds to guest requests for information about the hotel and its surroundings;
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Arranges for special services requested by the guest;
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Stays current with developments in the hotel by reviewing the communication tools
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Arranges fulfillment of guest services by working with Bell staff, Housekeeping, Reservations and Room Service;
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Follows-up and verifies arrivals by updating registration cards in regards to spelling of guests name, address and method of payment;
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Resolves any guest related problems graciously and expeditiously, while simultaneously protecting the interests of both the guests and the hotel
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Is aware, at all times, of current room status and room availability;
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Is fully aware of The Umstead Hotel and Spas service concepts;
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Is fully aware of, and knows how to handle, all current and future hotel promotions;
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Minimizes loss of revenue by adhering to all established credit procedures & monitors customer accounts to insure adherence to hotel credit limits
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Adheres to hotel policies regarding the use of cash banks
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Ensures that guest mail and messages are delivered promptly;
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Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotels guests;
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#UHSSJ
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High School diploma or equivalent required.
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Bachelor's Degree preferably in hospitality or hotel management preferred
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Experience working at luxury property or hotel preferred
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Must be able to operate switchboard, fax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.
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Communicates effectively with colleagues, guests, and supervisors.
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Ability to work as a team as well as individually.
Benefits:
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401(k)
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401(k) matching
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Dental insurance
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Employee assistance program
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Employee discount
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Flexible spending account
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Health insurance
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Life insurance
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Paid time off
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Referral program
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Tuition reimbursement
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Vision insurance