SUMMARY: The Network Infrastructure Technician is at the forefront of providing exceptional digital experiences for guests and staff across our unique cinema and entertainment venues. As the Network Infrastructure Technician, you will lead efforts in network planning, architecture, design, and oversee the seamless implementation, maintenance, and operational support of our IP, Ethernet, and Wireless services. Ensuring the highest standards of network performance and security within our venues. The Network Infrastructure Technician will report directly to our Director of IT.
ESSENTIAL JOB FUNCTIONS:
- Oversee the management and optimization of THE LOT's diverse networks, ensuring reliability and top-tier performance for all digital interactions within our cinema and entertainment spaces.
- Develop and maintain a strategic infrastructure plan that aligns with THE LOT's vision, incorporating technology roadmaps, goals, and objectives for a 2 to 3-year horizon.
- Craft and execute daily operational plans covering version control, configuration backups, disaster recovery, outage management, and adherence to SLA’s.
- Manage inventory and database records related to hardware and software assets, ensuring efficient tracking, reallocation, and disposal.
- Direct the workflow and priorities of network infrastructure projects, balancing resources with service level expectations.
- Generate and analyze wireless performance data to enhance the guest and staff experience within THE LOT's premises.
- Implement and refine 24x7 monitoring infrastructure to ensure proactive management of network health.
- Formulate and periodically review THE LOT's Security Policy, advocating for solutions that fortify both internal and external network defenses.
- Collaborate extensively across departments, including IT Support Services, A/V, and Business Systems, to ensure cohesive technology strategies that enhance overall operations.
- Work under the guidance of the IT Director of Technical Operations, with responsibilities encompassing duty assignment, work inspection, training, and coaching.
Associate is held accountable for all duties of this job and other duties as assigned.
EXPERIENCE & EDUCATION:
- Bachelor's Degree in Computer Science or a related field is preferred, alongside relevant hardware/software certifications.
- 5 to 7 years of technical experience, with a proven track record of escalating responsibility in network design and support.
- Fluency in other languages is beneficial.
JOB REQUIREMENTS:
- Must be a United States citizen or possess a valid work permit.
- Must be able to read, write, and speak English.
- Must have exceptional communication skills.
- Must be able to accurately follow instructions, both verbally and written
- Must be detail-oriented and work well under pressure.
- Must be professional in appearance and demeanor.
- Ability to work a flexible schedule that includes evenings, weekends and holidays.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Expertise in Network Architecture: Demonstrated skills in the design and support of network systems across various layers and environments, including in-depth knowledge of protocols, VPN, and enterprise network solutions.
- Analytical and Problem-Solving Skills: Ability to diagnose and resolve complex network issues, with a strategic approach to long-term network planning.
- Scripting and Development Knowledge: Familiarity with scripting tools, web development, and database design is a plus, enabling the manager to contribute to or oversee projects involving these areas.
WORKING CONDITIONS:
- Physical Fitness for Equipment Handling: Candidates must be capable of lifting heavy networking equipment as part of installation, maintenance, or upgrade processes. This includes the ability to safely maneuver and position devices that may require physical exertion.
- Mobility and Flexibility: The role requires significant mobility, including the ability to climb ladders, reach overhead, and work in confined spaces to install or repair network components. A high degree of body flexibility and the ability to maintain balance in various physical positions are essential.
- Endurance for Demanding Situations: Given the potential for long hours during critical project phases or emergency situations, candidates need to demonstrate stamina and resilience under physically demanding conditions.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this Team Member. He or she will be required to follow other instructions and perform other work-related duties requested by his or her manager.
Job Type: Full-time
Pay: $75,000.00 - $79,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Do you have experience managing firewalls? If so, please explain.
Experience:
- Network management: 5 years (Preferred)
- Domain Controller: 5 years (Preferred)
Willingness to travel:
Work Location: In person