JOB SUMMARY: Responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.
- Responds to internal and external inquiries within stated service level agreements.
- Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
- Analyzes, researches, and resolves problems and discrepancies for member accounts.
- Maintains product knowledge, and awareness of customer services policies, and/or store policies.
- Maintains understanding of federal and state regulations to include compliance.
- Participates in solution innovation, sales, and retention efforts with current and new clients.
- Performs other duties and responsibilities as assigned.
Experience:
- 2 years’ customer service, call center, or relevant experience
- Licenses/Certifications: Must have and maintain Property & Casualty License or must obtain within 45 days of hire
Job Type: Full-time
Pay: From $20.10 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Supplemental pay types:
Weekly day range:
Work setting:
Work Location: Remote