Continuing the rich history of hosiery production in Fort Payne, Alabama, Zkano Socks is a family-run sock mill dedicated to making the best socks possible. We are a small, friendly team working together to create and maintain a warm working environment.
We're looking for an organized, detail-oriented candidate to fill the position of Customer Service Representative. The ideal applicant is self-motivated and comfortable multitasking, with a focus on providing positive, professional communication to our customers via phone, email, and in person.
Duties:
- Communicate with customers via phone, email, and in person.
- Pull, pack, and ship e-commerce orders daily.
- Coordinate and process wholesale orders placed by our sales reps as well as individual stores.
- Assist customers in our Mill Shop with product selection and checkout. Responsible for cash and credit card transactions.
- Maintain warehouse organization and ensure that inventory is correct in Shopify.
- Work well with other team members to inspect and package socks.
Qualifications:
-General computer skills are a must
- Previous experience in a customer service role preferred
- Familiarity with e-commerce shipping processes is a plus
- Strong attention to detail and accuracy in handling orders and shipments
- Ability to work efficiently in a team environment
- Good written and oral communication skills
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
Shift:
Weekly day range:
Work setting:
Work Location: In person