Community Bridges envisions a thriving community where every person has the opportunity to unleash their full potential. Our family of ten programs delivers essential services, provides equitable access to resources, and advocates for health and dignity across every stage of life.
POSITION DESCRIPTION:
Under the direction of the Enhanced Care Management (ECM) program manager and the WIC Program Director, and working closely with the lead care manager (LCM) as part of an interdisciplinary team, the Community health worker is responsible for coordinating person-centered services and comprehensive care management with Medi-Cal recipients who have complex medical and social needs. The community health worker works with the LCM to help individuals navigate/access community services and resources, and adopt healthy behaviors. The ECM program is a community-based care coordination program addressing social determinants of health to bridge service gaps and improve health outcomes for Medi-Cal recipients.
DUTIES AND RESPONSIBILITIES:
Case Management:
- Works closely the LCM to assess client needs and contributes to person-centered care planning
- Provides direct care management following the care plan developed by the LCM
- Forms authentic alliances with clients, uncovering what impedes better health outcomes, and actively works to find solutions
- Engages potential clients in health promotion and self-management.
- Engages clients and builds trusting relationships
- Reports newly identified social and behavioral health needs
- Arranges/assists with linkages to care, including appointments, transportation, etc.
- Meets clients where they are in their homes, at health care offices, in the community
- Assists with facilitating clients’ use of technology to conduct virtual visits when needed
- Supports clients in developing health literacy; provides health promotion materials
- Advocates for clients with health care professionals; encourages treatment adherence; collaborates and coordinates with health care providers
- Works collaboratively with interdisciplinary team of nurses, social workers, and therapists.
- Participates in case conferences and interdisciplinary team meetings to improve clients’ health outcomes.
- Maintains care management records, including assessments, home visits, person-centered care plans, periodic reassessments, and progress notes in the electronic health record.
Outreach and Community Connection:
- Builds and uses a community resource network for support with housing, food insecurity, employment, child care, etc., develops and implements creative and resourceful strategies to meet client’s needs.
- Conducts a variety of outreach activities to connect with potential clients
Professional Conduct:
- Maintains confidentiality and treats participants and staff with dignity and respect at all times.
- Communicates effectively and respectfully with people from diverse racial, ethnic, and cultural groups and from different backgrounds and lifestyles; demonstrates compassion and sensitivity to their needs.
Job descriptions are intended to be illustrative only; they are not designed to be restrictive or to define each and every assigned duty and responsibility. In an organization of this nature, each employee is expected to perform such duties as necessary to fulfill the stated goals of the agency.
We screen all applicants, require background checks on final candidates* consistent with funding regulation requirements and are a Drug-Free Work Place.*
UNION:
The community health worker position is represented by the SEIU bargaining unit.
OTHER JOB DETAILS:
- This is a FLSA non-exempt position.
- This position is eligible for a $.40/$.10 per hour bilingual/biliterate differential after passing a test administered by the HR department.
- This position is both on-site and in the field, and may allow some remote work.
- Hours of work are typically Monday-Friday between 9-5, however some evening and weekend work may be required.
MINIMUM QUALIFICATIONS:
Required:
- Must have at least one of the following:
- CHW coursework or training
- AA or AS in social work, health and human services, or other related discipline
- Relevant experience to fulfill the duties of the position
- Ability to implement care plans developed by the LCM.
- Ability to be persistent, creative, and resourceful in locating meaningful community resources and implementing care management plans.
- Demonstrates a high level of tolerance and empathy for individuals who present for services with urgent multiple care management and health needs; strong interpersonal skills.
- Ability to grow and learn along with the program.
- Trilingual English/Spanish/Mixtecan.
Preferred:
- Experience with chronic illness.
Other requirements:
- Must obtain CHW Certificate of Completion (2 classes) within one year of hire.
- Must pass a TB test before first day of employment.
- Must receive an annual influenza vaccination or be willing to wear a protective face mask during government regulated influenza season.
- Must have a valid CA driver’s license, drive a motor vehicle incidental to the performance of the work and be insured.
- CHWs may transport clients and must pass a pre-employment drug screen and comply with periodic testing for drug use and alcohol misuse.
- Must be able to work at a computer for full workdays; some routine lifting and reaching requirements.
- Must pass a criminal background check and maintain a clean record.
Job Type: Full-time
Pay: $22.10 - $22.79 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
Work Location: In person