Job Title: Senior Microsoft Dynamics CRM Architect
Location:St. Louis, MO (Remote Work Structure - 25% travel)
We are seeking a highly skilled and experienced Senior Microsoft Dynamics CRM Architect to join our Information Technology team. As a pivotal member of our organization, you will contribute significantly to the design, implementation, and evolution of our Microsoft Dynamics solutions. This role demands a strategic mindset, technical proficiency, and the ability to align Microsoft Dynamics initiatives with business objectives and the Microsoft technology roadmap.
Key Responsibilities:
Architecture:
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Solution Design:Architect scalable and reliable Microsoft Dynamics solutions within the Customer Engagement (CE), Finance and Operations (F&O), and Dual Write modules, ensuring scalability, performance, and reliability.
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Customization and Configuration:Customize and configure CE applications to enhance functionality and meet specific business needs.
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Integration:Collaborate with cross-functional teams to integrate Microsoft Dynamics modules with existing systems and third-party solutions.
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Data Management:Implement effective data management strategies within the CE platform, including migration, cleansing, and governance.
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Troubleshooting and Support:Address and resolve technical issues, providing support to end-users and troubleshooting system errors.
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Performance Optimization:Conduct performance analysis and optimization of Dynamic solutions to enhance system efficiency.
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Environment and Refresh Architecture:Oversee CRM environment architecture and manage the refresh process for reliable development and testing.
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Overall Microsoft Products Architecture, Roadmap, and Governance & Compliance Ownership:Extend responsibility to the overall architecture, roadmap, and governance & compliance for Microsoft products.
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Active Participation & Collaboration in the Architecture Review Board:Actively participate in the Architecture Review Board, providing insights and recommendations for architectural decisions.
Technical Leadership:
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Provide technical expertise and guidanceto development teams, ensuring adherence to best practices and coding standards.
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Design oversight and sign off of 3rd Party Systems Integratorfor Technical build and Managed Services.
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Collaboration:Work closely with business stakeholders to understand requirements and translate them into effective Microsoft Dynamics solutions.
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Training and Knowledge Transfer:Provide training sessions on Microsoft Dynamics best practices and features, facilitating knowledge transfer.
Project Management:
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Take ownership of Dynamics projects,managing timelines, resources, and deliverables for successful execution.
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Change Management:Lead and support change management initiatives related to Dynamics implementations, ensuring smooth transitions and user adoption.
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Release Management with Microsoft:Manage the release process, including version management across Finance and Operations (F&O) and Customer Engagement (CE)/Field Service (FS).
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Aligning Business Asks to the MSFT Roadmap:Bridge the gap between business requirements and Microsoft?s roadmap, ensuring strategic alignment.
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Vendor Management:Collaborate with external vendors and partners, especially those providing Dynamics 365 related services or products.
Qualifications:
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Bachelor?s degreein Computer Science, Information Technology, or related field required.
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Master?s degreepreferred.
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15+ years of related IT Experience.
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3-5 years of proven experienceas a Microsoft Dynamics CRM Architect.
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5+ years working with Microsoft Dynamics CRM customization, configuration, and integration.
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Excellent problem-solving and analytical skills.
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Effective communication and collaboration skills.