At Embassy Suites by Hilton San Antonio Landmark, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with front desk agents who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:
- Every Person Matters
- Together We Can Do Great Things
- This Is More Than a Job
If you are ready to join a hotel company with a dynamic team, we are the hotel of choice in the San Antonio area. We offer schedule flexibility, great benefits along with on the job training.
Benefits for Full Time Team Members include:
- Company paid short-term and long-term disability.
- Medical, dental and vision insurance
- Fidelity 401K retirement plan with employer matching up to 6%
- Hilton Hotel Travel Discount Program
- Paid Time Off (PTO)
- Quarterly Incentive Bonus
- Referral Bonus Incentive Program
- Team Member Assistance Program
Benefits for Part Time Team Members include:
- Fidelity 401K retirement plan with employer matching up to 6%
- Hilton Hotel Travel Discount Program
- Paid Time Off (PTO)
- Team Member Assistance Program
Job Purpose:
To greet and register guests, provide prompt and courteous service during guests' stay, and settle guest accounts at the completion of their stay.
Job Responsibilities:
- Uses courteous and clear speaking voice, listens to guests requests, and responds with appropriate action. Supplies accurate information such as local attractions and seasonal events.
- Completes the registration process by accessing and entering information in the computer system, and use all hotel standards to confirm accurate information. Make appropriate room selection based on guest needs. Provides welcome folder containing electronic room key, coupons, Bonus claims form, room information and Refreshment Center keys as appropriate. Requires continual movement throughout Front Office and required standing 8 hours at front desk.
- Verifies credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accepts and records vouchers, traveler’s checks, and other forms of payment. Performs accurate, moderately complex arithmetic functions using a calculator. Posts charges to guestrooms and house accounts using the computer.
- Answers the telephones in 3 rings or less using positive and clear English. Inputs messages into the computer. Retrieves messages and communicate the content to the guest. Retrieves and logs mail, small packages and facsimiles for customers as requested.
- Closes guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
- Field guest complaints, conduct research, and develop a positive solution. Listens and extends assistance in order to resolve problems.
- Other duties as assigned.
Apply: www.zachryhospitality.com
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
Application Question(s):
- Are you able to work weekends/holidays?
Work Location: In person