Job Title: Operations Team Member
Date Created: August 2018
Date Revised:
Reports to: Vice President of Operations
Classification: Non-exempt Hourly
Position Overview: The Operations Team Member provides support to the overall daily operations of the warehouse and building/grounds.
Essential Job Functions
Warehouse Duties:
- Assists with duties required to maintain an organized, orderly warehouse.
- Sweep warehouse floor daily.
- Complete deliveries to/from customers, decorators, and suppliers.
- Helps to maintain supplies in both the front and back offices; keep paper and toner in good supply.
- Empty all trash daily.
- Keep the dollies in good repair.
Fulfillment Duties:
- Assist with the fulfillment orders.
- Communicate order status with front office personnel.
- Uphold the Double Check policy on all fulfillment orders.
- Bring fulfillment order tracking numbers (UPS End of Day) to business office.
Shipping/Receiving Duties:
- Assist with onsite shipping and receiving.
- Ensure appropriate shipping method is used on all outbound freight.
- Fold merchandise neatly and group according to size.
- Neatly package each order in a labeled box in good condition.
- Communicate orders shipped with front office personnel.
- Check in all inbound freight.
- Should an order be received incorrectly, manage the correction process.
- Call the supplier
- Request a call tag
- Confirm call tag receipt
- Have correct items shipped
- Notify the front office that order is incorrect and status
- Notify business office if the supplier issues credit (PO #, RA #, etc.)
Building and Grounds Duties:
- Assist with the maintenance of building and grounds.
- Remove trash and cigarette butts in the parking lot.
- Water and care for flowers; mow grass weekly.
- Contact appropriate repair person/company should maintenance issues arise and see project through completion.
- Assist with the performance of regular maintenance on the Ad-Venture van and keep it clean and filled with gas.
- Assist with the removal of snow from the sidewalks and parking lot and salt as needed.
Customer Service Duties:
- Develop a relationship with customers and communicate with all customers in a manner that is professional, courteous and friendly.
- Offer “service on steroids”: provide an extra measure of service in all areas of business.
- Communicate with the front office regarding when orders are delivered and who received them.
Other Duties:
- Other duties as assigned.
- Because the Operations Team Member works as part of a team and uses company equipment, punctual and regular attendance is required.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience and the company’s processes.
Requirements:
- Highly developed sense of integrity and commitment to customer satisfaction.
- Ability to communicate clearly and professionally.
- Strong attention to detail.
- Computer literacy.
- Valid Drivers License.
- Ability to flex schedule and work overtime as needed.
Education/Experience/Skills:
- Minimum of two years’ work experience.
- Strong organizational skills with the ability to prioritize and manage time effectively, problem-solve quickly and work under pressure.
- Must have a current driver’s license in the Commonwealth of Kentucky and be insurable through the company’s insurance policy.
Supervisory Responsibilities: None
Physical Requirements:
- Ability to lift up to 75 pounds.
- This position works in a typical warehouse environment. There are regular occasions when the worker is delivering products which will occur outdoors
- Worker is required to have close visual acuity to perform activities such as inventory calculations, review of invoices and preparation of shipping/receiving paperwork.
- The ability to express or exchange ideas by means of spoken word.
- Ability to perceive sounds at normal levels with or without correction.
This job description is not intended to be all-inclusive. Employee may perform other related duties as necessary to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Life insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person