Clinic Front Desk Manager
We are a chiropractic and massage therapy clinic in Belltown. This fast-paced, pivotal role is responsible for clinic front desk operations, providing excellent customer service to our patients and providing administrative support to our chiropractic and massage therapy providers. The receptionist is the face and voice of the clinic and the first impression of the practice.
This position will be responsible for the following:
- greeting and checking in / checking out patients
- regularly monitoring and promptly replying to website / email / text / phone inquiries
- scheduling chiropractic and massage appointments
- properly setting up new patient accounts
- managing patient forms
- collecting fees from patients (in person and sending invoices)
- posting patient payments to account ledgers
- assisting patients with insurance (verifying benefits, explaining estimated costs, and answering questions about bills)
- understanding basic insurance processes to assist patients and our medical biller
- reconciling daily receipts and bank deposits
Your qualities include:
- punctual / reliable / you always show up early
- energetic, positive attitude
- ability to stay focused while handling multiple customers at once
- good verbal & written communication and basic math skills
- tech and internet savvy (to learn our practice management software programs)
- excellent attention to detail
- amazing organization skills
- multitasking and time-management skills, with the ability to prioritize tasks
- independent self-starter
Your experience includes:
- receptionist or administrative assistant in a multi-provider medical setting
- previous work in health care, preferably a chiropractic office
- knowledge and understanding of health insurance claims
- experience with verifying insurance benefits and cost estimating
- ability to understand insurance explanation of benefits (EOBs)
- experience reading patient account ledgers
- familiarity with chiropractic care and massage treatment
- experience balancing a cash drawer (some basic accounting)
- experience using G suite tools
Job Types: Full-time, Part-time
Pay: $21.50 - $25.00 per hour
Expected hours: 32 – 35 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Healthcare setting:
- Clinic
- Outpatient
- Private practice
Medical specialties:
- Holistic Medicine
- Physical & Rehabilitation Medicine
Schedule:
Experience:
- Medical receptionist: 1 year (Required)
- Insurance verification: 1 year (Required)
- Medical billing: 1 year (Preferred)
Location:
- Seattle, WA 98121 (Preferred)
Ability to Commute:
- Seattle, WA 98121 (Required)
Ability to Relocate:
- Seattle, WA 98121: Relocate before starting work (Required)
Work Location: In person