>> We offer our team the best <<
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Medical, Dental and Vision Benefits
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Continued Education
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PTO Plan
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Retirement Planning
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Life Insurance
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Employee discounts
Position Summary: This position is responsible for providing support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to requests for technical support from multiple sources. Documents, tracks and monitors the problem to ensure a timely resolution.
Essential Duties:
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Provides exceptional customer service in a friendly and timely manner to all internal and external customers
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Troubleshoots service requests over the phone, in person, or by using remote control tools
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Installs and configures computer hardware, peripherals, and software as needed
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Repairs hardware or schedules repair with appropriate third parties
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Provides quotes and places orders for hardware and software in a timely and financially responsible manner
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Records and monitors service requests in a ticketing system
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Maintains a high degree of confidentiality at all times due to access to sensitive information
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
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Follows all Medicare, Medicaid, and HIPAA regulations and requirements
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Abides by all regulations, policies, procedures and standards
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Performs other duties as assigned
Performance Responsibilities:
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Maintains positive internal and external customer service relationships
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Maintains open lines of communication
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Plans and organizes work effectively and ensures its completion
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Meets all productivity requirements
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Demonstrates team behavior and promotes a team-oriented environment
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Actively participates in continuous quality improvement
- Represents the organization professionally at all times
Position Requirements & Competencies:
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Associate’s degree and five years’ experience in a related field or equivalent combination of education and/or experience
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Works with minimal guidance and supervision
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CompTIA A+ or Microsoft Certified Technology Specialist (MCTS) certification preferred
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Familiar with common hardware and software used in an office environment
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Prioritizes tasks and manages time with strong multi-tasking skills
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Excellent judgment and decision-making skills
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Travel up to 25%
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Excellent oral and written communication skills
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Ability to multi-task under tight deadlines
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Strong communication skills and interpersonal skills
To apply via text, text 6341 to 334-518-4376.
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