Job Overview:
Our company is seeking a dynamic and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients while promoting our products and services. This role requires excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.
Responsibilities:
- Handle inbound customer inquiries via phone, email, and live chat
- Provide product information, pricing, and availability to customers
- Assist customers with order placement, modifications, and cancellations
- Upsell products and services to increase sales revenue
- Conduct outbound calls to follow up on customer inquiries and resolve issues
- Maintain accurate customer records by updating account information and notes in the system
- Process returns, refunds, and exchanges according to company policies
- Collaborate with other departments to ensure seamless customer experience
- Meet and exceed performance metrics for customer satisfaction, resolution time, and sales targets
Requirements:
*Hawaii Property & Casualty Insurance License (or willing to obtain license upon hire)
- Proven experience in customer service or related field
- Excellent verbal and written communication skills
- Strong phone etiquette with the ability to handle high call volumes
- Proficiency in data entry and CRM software
- Ability to effectively communicate in English; or multilingual proficiency is a plus
- Demonstrated ability to upsell products or services
- Strong problem-solving skills with a focus on customer satisfaction
- Knowledge of sales techniques and strategies is beneficial
If you are a motivated individual with a passion for delivering top-notch customer service and driving sales growth, we invite you to apply for this exciting opportunity. Join our team and be part of a company that values your contributions and offers opportunities for professional development.
Job Type: Full-time
Pay: $20.60 - $25.60 per hour
Expected hours: 40 per week
Benefits:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Required)
License/Certification:
- Hawaii Property & Casualty Insurance License (Required)
Ability to Commute:
- Wailuku, HI 96793 (Preferred)
Work Location: In person