Drayage Dispatcher
The position of Dispatcher will have the primary responsibility to direct and coordinate the pickup and delivery of local/regional marine and rail Intermodal shipments, and local/regional FTL/LTL freight. This role will coordinate with other departments and warehouses for loading FTL/LCL freight for local delivery, assuring that proper, and matching documentation is processed, prepared, and filed/forwarded. Dispatcher will coordinate resources to maximize efficient utilization of trucks, manpower, and facilities. This position will process, document, and maintain filing systems (both paper and paperless) to comply with company policies, DOT regulations, and USCBP regulations. This position will be expected to maintain contact with company staff, drivers, contractors, customers and vendors via phone, fax, websites, apps, and e-mail.
Job Type: Full-time
Responsibilities:
- Provide superior customer service to all customers, both internal and external.
- Seek to increase cooperation and smooth flow of information/documents within and between departments to enhance efficiency in trucking and warehouse operations.
- Dispatch for pickup and delivery of cargo to/from customers, marine terminals, rail terminals, off dock intermodal terminals, and warehouses, or other locations/facilities.
- Monitor Hours of Service of drivers and Independent Contractors to ensure compliance with FMSCA regulations.
- Monitor and use company cargo/shipment databases and a variety of websites for marine terminals, steamship lines, railroads, intermodal industry (eModal & UIIA) and other off dock facilities for availability, booking appointments, finding problems, seeking and developing solutions and using the gathered information to involve others with helping to resolve issues.
- Communicate in a timely manner to internal departments and customers regarding the status of containers, appointments, marine and rail related challenges, detected vessel arrival changes, traffic related impacts and other difficulties.
- Prepare, maintain, and disseminate to subscribing departments a daily dispatch report, which summarizes container status: active dispatch appointments, released and available, “needs attention or action” to become available for appointments.
- Coordinate with Warehouses, Surface Transportation, Customs Brokerage, and International Transportation departments to establish planning and priority for dispatch of available containers to manage upcoming production plans.
- Communicate with customers, sales, and other departments to assemble information necessary to assure that incoming and outgoing shipments are dispatched in a timely and properly documented manner.
- Assure that all shipments are accurately documented and signed for, research cargo status, container release, and location status via phone and e-mail.
- Obtain necessary permits for trips that require them. • Update company and other appropriate electronic records on a timely and accurate basis.
- Handle routine CFS, DOT, Vendor, and Dispatch documentation production and flow processes.
- Develop from available resources rate quotes for drayage services as requested.
- Input shipment information into company computer.
- Maintain information in the strictest of confidence.
- Support and actively comply with the security duties and responsibilities described in the C-TPAT Security Program document which was received and signed for upon hire.
- Other duties as assigned.
Experience:
- High school diploma or equivalent.
- Minimum two years’ recent experience dispatching in a truck/marine & rail intermodal environment.
- Must have working proficiency of Customs and Border Protection, Federal Motor Carrier Safety Administration, and State of Washington regulations as they pertain to dispatching and carrier compliance.
- Keyboarding proficiency using both hands and all fingers accurately.
- Must be customer service focused.
- Proficient in the use of computer programs such as Word, Excel, Outlook.
- Able to work with, or quickly adapt to an IBM AS/400 based system.
- Good working competency with chassis provider websites, terminal websites, ocean carrier websites, eModal, and/or UIIA is preferred.
- Excellent organizational skills for prioritizing workloads and maintaining proper documentation.
- Must be able to work independently, and closely with an interdepartmental team.
- Requires a high level of attention to detail and data entry accuracy.
- Must support teamwork by participating, cooperating, and communicating with coworkers, Independent Contractors, drivers, customers, and terminal/outside warehouse personnel.
- Must be able to effectively communicate with customers and co-workers by providing accurate, courteous, and timely responses to questions or concerns.
- All potential employees must pass a drug screening and a background check.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person