Shay Better, LLC is a premier provider of high-end love mastery programs dedicated to empowering women to unlock their full potential in love and life. Our mission is to provide exceptional coaching, support, and resources to help women heal, attract their ideal partners, and build the relationships they desire.
Job Summary: As a Client Experience Specialist, you will be responsible for taking clients through the enrollment & onboarding process, monitoring their progress, working with the Certified Love Specialist (CLS) coaches, providing matchmaking support, and assist as moderator and administrator of lives. This role requires precision, attention to detail, and the ability to work under tight deadlines.
**YOU MUST HAVE PROVEN MATCHMAKING EXPERIENCE FOR THIS ROLE.
Key Responsibilities:
- Outreach to current and past clients following up on program status, success, challenges, and needs
- Provide matchmaking support for clients
- Start all meetings and Membership closing calls
- Assist in managing clients enrolled in D.I.V.A. & Boss D.I.V.A. University
- Monitor group activities
- Manage the LIVES and take attendance
- Provide support to the CLS team
Qualifications:
- Bachelor’s degree
- Proven experience with matchmaking (2+ years preferred).
- Strong customer service skills (3+ years of exp)
- Proficient in Google Sheets.
- Familiarity with Hubspot and Kajabi is a huge plus.
- Excellent organizational skills and attention to detail.
- Strong analytical abilities and aptitude in problem-solving.
- Excellent communication and interpersonal skills, specifically around sensitive conversations.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
Benefits:
- Competitive salary
- Flexible work schedule and remote work
- Opportunities for professional development and advancement
- Supportive and collaborative work environment
How to Apply: If you are strategic and results-driven with a passion for driving business growth and profitability, we want to hear from you! Please submit your RESUME and a COVER LETTER outlining your qualifications, earliest start date, and why you would be a great fit for this role.
**APPLICATIONS WITHOUT A COVER LETTER WILL NOT BE CONSIDERED.
Shay Better, LLC is an equal-opportunity employer and welcomes candidates from all backgrounds to apply. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Job Types: Full-time, Contract
Pay: $45,000.00 per year
Benefits:
- Flexible schedule
- Professional development assistance
Experience level:
Shift:
Work setting:
Application Question(s):
- Did you include the required cover letter?
Education:
Experience:
- matchmaking: 3 years (Required)
- customer service: 3 years (Required)
Work Location: Remote