10bits is a Healthcare and Professional Staffing Company. From nursing staffing, temp to hire, and permanent to healthcare contracts, 10bits provides hospitals and medical facilities with high-quality clinical professionals with the highest standards and compliance to provide the best medical care.
Job Title: Customer Service Support Lv1
Job Location: Elizabethtown, PA
Job Type: Contract
Job Duties:
- Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.
- Assist in updating internal stakeholders on order status and any issues.
- Support the generation of order related documents as outlined in established processes.
- Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
- Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
- Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.
- Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
Job Requirements:
- At least should have a High School Diploma
- At least 2 years of Customer Support experience in retail or merchandising industry
Schedule:
- Monday to Friday
- 8:00 AM to 5:00 PM EST
- Saturday as needed - on holiday season
HC01
Job Type: Contract
Pay: $17.00 per hour
Shift:
Weekly day range:
Work setting:
Experience:
- Customer Service Support: 3 years (Required)
Work Location: In person