Role: Customer Support
Location: Charleston, WV
Skills Required:
We at Coforge are looking for Customer Support with the following skills.
· Provide Level 2 support to the client.
· Identify issues and escalate issues when necessary.
· Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
· Escalate user issues to appropriate resources when necessary.
· Perform software, hardware and basic network troubleshooting.
· Clearly document user issues and troubleshooting steps.
· Maintain technical documentation.
· Perform other duties as assigned.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
Experience level:
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Windows: 1 year (Preferred)
- Customer support: 1 year (Preferred)
Ability to Commute:
- Charleston, WV 25311 (Required)
Ability to Relocate:
- Charleston, WV 25311: Relocate before starting work (Required)
Work Location: In person