Our Test Schedulers are responsible for scheduling clinical tests and procedures (local anesthesia) for patients.
Essential Job Responsibilities:
· Schedules clinical tests and procedures for patients either by phone or in person, based on the physician’s orders and the medical practice protocol in a timely manner
· Utilizes appropriate technologies to match physician/facility availability with patient’s preferences in terms of date and time
· Ensures proper prior authorization and insurance verification information was obtained prior to scheduling
· Clearly communicates and educates patients about pre- and post-operative instructions
· Communicates with physicians/clinicians and other staff about any patient concerns/issues
· Communicates with patients regarding the scheduling process, delays, etc.
· Returns phone calls from patients, regardless of the nature of the call, within a 24 hour timeframe
· Creates patient procedure packets and posts on patient’s online portal or, when patient requests, mails via USPS mail
· Collaborates with other departments to resolve any patient questions and issues
- Create a positive working relationship among the physicians and KUS staff; demonstrate respect; proactively communicate with others
- Handles all patient interactions politely and professionally
- Maintain confidentiality and observe all HIPAA rules governing patient confidentiality
- Cross train in other departments as needed/directed
- Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Education:
- High school diploma or equivalent
Experience:
Minimum one year of experience in medical practice setting, preferably in a test or surgical scheduling position.
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Outpatient
- Private practice
Schedule:
Ability to Relocate:
- Lancaster, PA 17601: Relocate before starting work (Required)
Work Location: In person