Responsibilities
Foundational Behaviors
- Arrives punctually and adheres to dress code daily.
- Maintains accurate timekeeping records.
- Completes assigned duties within scheduled shifts.
- Models integrity and treats others with respect.
Oversees Day-to-Day Retail Operations
- Maintains adequate inventory levels to optimize sales.
- Maintains a positive attitude and smiles while engaging with customers.
- Monitors staff performance and provides coaching when necessary.
- Resolve customer issues promptly and delivers satisfactory solutions.
- Cultivates and maintains customer relationships to drive department success.
Maintains Exceptional Product Quality
- Tracks inventory flow from warehouse to stores accurately.
- Maintains an up-to-date database of available items in the POS system.
- Reviews and approves all invoices prior to payment.
- Updates monthly inventory processes to reflect product or pricing changes.
- Submits monthly merchandising audits to the District Manager by established deadlines.
Keeps a Fresh Rotation of Appropriate Merchandise
- Implements a merchandising plan to align with seasonal products and features.
- Monitors product performance and adjusts the retail mix to support sales growth.
- Introduces new products to stores to align with seasonal events.
- Controls waste of retail items by ordering appropriately.
- Ensures stores follow FIFO guidelines with all retail products.
Focuses on Company Engagement
- Stays abreast of product trends to keep Piece of Cake ahead of the curve.
- Seeks out opportunities to learn and clarifies any policy or procedure uncertainties.
- Provides meaningful feedback to the District Manager.
- Participates in community events to increase awareness of Piece of Cake products.
Sales Focus and Transaction Growth
- Coaches employees on product features and selling points.
- Conducts regular merchandising audits and provides sales floor coaching at all locations.
- Follows up with past large orders to secure future sales.
- Maintains visual display guidelines for each promotion and event.
- Ensures stores are fully stocked as needed and acts quickly to address any shortages.