We are looking for a results driven Commercial Tire Store Manager with 5 years experience in Commercial Automotive. The successful candidate will be able to enhance customer satisfaction. Meet sales profitability goals, and manage staff effectively. Preferably, a candidate with experiences in managing auto service departments, tire stores, wholesale sales, and sales department are a plus. Must have mechanical knowledge, the more the better. Candidates will have the most success if they have a background in automotive employment. Have reliable transportation to commute to the Torrington/Litchfield CT area. Please provide 10 years of employment history, if applicable. Background check and drug test will be required.
Responsibilities
- Customer Service
- Manage Commercial Tire Store, service department, wholesale sales, and sales department
- Drive store sales & promotions with superior tire salesmanship
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Schedule 3 service personnel schedules, including on call hours.
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc.
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assist training needs
- Deal with all issues that arise from staff or customers (complaints, grievances etc.)
- Be a shining example of positive behavior and high performance
- Build customer satisfaction and loyalty
- Create positive results for teammates, customers and the company
- Understand alternative tire sourcing and competitors
- Attend paid training to stay up to date with new developments in the tire and automotive service industry
- Other duties as assigned
Skills
- Proven successful 5 years experience in automotive
- Preferably tire store or wholesale sales in automotive management
- Must have mechanical knowledge
- Powerful leading skills and business orientation
- Customer management skills
- Strong organizational skills
- Computer literate
- Communicate effectively with customers
- Strong communication and interpersonal skills
- BS degree in Business Administration or relevant field would be a plus but not required
Required
- MINIMUM FIVE YEARS OF TIRE SALES EXPERIENCE
- Demonstrated success in Commercial Sales Management
- Ability to work a retail schedule including Saturdays
- Problem solving as it relates to customer complaints
- Aptitude to manage inventory, order scheduling and ongoing merchandising displays
- Ability to assist customers for personal sales as well as complaints to ensure customer retention and loyalty
- Teammate and customer communication skills
- Negotiation and conflict resolution
Benefits Include
- Paid Holidays and PTO Days
- 401k with company match
- Company Vehicle
- Uniforms
- Full health benefits package, including partial company payment.
SALARY RANGE- $52,000-$75,000 Based on experience.
Job Type: Full-time
Pay: $52,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Every weekend
- Monday to Friday
Ability to commute/relocate:
- Torrington, CT 06790: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person