Title Front Desk Clerical position:
Bilingual in Spanish is a plus but not a requirement.
Interact with patients, medical professionals and additional team members within the clinic. Offering precise, prompt and responsive information to facilitate the best patient care daily.
Essential Duties and Responsibilities
- Schedules patients’ appointments either via phone or upon checkout according to scheduling guidelines. This includes but is not limited to requesting and verifying proper address, phone number, primary care physician, pharmacy, date of birth, insurance information and other demographics as required.
- Greets patients on arrival and checks them in for their appointment. Patient check in requires but is not limited to verifying patient personal information, insurance information and other demographics as required. Scans in insurance cards and photo ID Enters proper insurance information into practice management system for new patients. Obtains proper consents and necessary referrals and properly attaches appropriate referral to patient charts.
- At conclusion of physician visit, checks patients out, scheduling next appointment, providing patient with patient portal information so they can log on to the patient portal. • Answer phones and directs calls and message appointments to appropriate staff.
- Effectively and promptly balance cash receipts and credit card receipts at the end of clinic
- Collect co-pays as well as patient balances
- comfortable with having financial discussions with patients.
- Clear understanding of basic math.
- An understanding of Ins. Benefits and its associated coverage. Verify insurance coverage and determine patient’s balances to be collected.
- The ability to multi-task without becoming confused and agitated.
Skills & Abilities Supervisory Requirements
This position has no supervisory requirements
Educational Requirements
- Required: High school diploma or general education degree (GED); or equivalent combination of education and experience
- Preferred: One year certificate from college or technical school; or equivalent combination of education and experience
Experience
- Three to six years, minimum, related experience. You must have a clear understanding of the typical operations within the physician office as well as insurance and their associated processes.
- This position has no license or certification requirements
Additional Qualifications To perform this job successfully, an individual should have the following general knowledge:
- Professional attitudes sufficient to demonstrate honest, ethical and compassionate behavior, take responsibility for own actions and be forthright about errors or uncertainty, display flexibility, function effectively under stress, adapt to changing environments, and function as an active cooperative member of the health care team
- Achieving efficient, timely, quality results by directing efforts on expected outcomes while providing exemplary client service within expected timeframes
- Willingly adapting to constantly changing circumstances
- Knowledgeable in current computer applications including Electronic Medical Records and add on computer systems.
- Must have Microsoft Office Knowledge specifically in Word and Excel.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Life insurance
- Paid time off
Medical specialties:
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- River Forest, IL 60305: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person