Part-Time Quality Assurance Coordinator at Caliber Healthcare Solutions
JOB TITLE: Quality Assurance Coordinator
REPORTS TO: Quality Assurance Manager
DEPARTMENT: Operations FLSA STATUS:Part-Time; Non-Exempt
SUMMARY
Responsible for obtaining the necessary requirements of Healthcare Professionals for assignments as defined by Clients of Caliber and according to Caliber’s policies and procedures – Maintain relationships by continued communication to providers/clients via phone and/or email to place providers on client assignments on a regular basis – Knowledge and familiarity in working with resume management/applicant tracking database system
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Review provider documents per established malpractice guidelines to confirm eligibility.
- Complete license verifications and reports to verify providers’ credentials.
- Obtain required references for Caliber’s credentialing and privileging needs.
- Obtain all necessary privileging documents and requirements specified by clients for providers to start assignment on time.
- Complete external verification/COI requests as outlined in policy.
- Perform monthly peer audit on designated files.
- Process opt out requests as outlined in policy.
- Ensure that all tracking spreadsheets are kept up to date as work is processed.
- Provide regular and thorough updates on progress of privileges per assignment to all assigned parties. (e.g., Assisting with obtaining past work history, certificates of liability, affiliation verifications, etc.)
- Demonstrate the ability to carry on a business conversation with physicians, hospital executives and/or front-office personnel.
- Demonstrate product knowledge in all areas that allows Operations associate to give effective presentation of Caliber
- Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- Interface with customer service, sales and senior level management in communicating and resolving issues.
- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Proactively establish and maintain effective working team relationships with all sales and support departments.
QUALIFICATIONS
- Preferred: Associate’s degree or equivalent from two-year college or technical school
- Preferred: Six months to one-year related experience and/or training
- Minimum Required: High School diploma
- Proven ability to achieve quotas
- Demonstrate ability to communicate effectively verbally and in writing, internally and externally
- Demonstrate ability to deliver results and maintain a high level of accountability
- Strong prioritizing, multitasking, project management, organizational and time management skills
- Resourcefulness; proactively seeks out information and resources
- Autonomous; self-directed
- Effective in evolving culture; operates well in ambiguous situations
- Able to prioritize needs among several competing demands
Job Type: Part-time
Pay: $20.00 - $22.00 per hour
Expected hours: No more than 30 per week
Schedule:
Ability to Commute:
- Irving, TX 75039 (Required)
Work Location: Hybrid remote in Irving, TX 75039