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Ronald McDonald House Charities of the Ozarks, Inc.
Job Description: Associate Program Manager, House near Cox South Hospital
REPORTS TO:
Program Manager, Ronald McDonald House near Cox South Hospital
OVERVIEW:
Under the direction of the Program Manager, the Associate Program Manager (APM) is held accountable for successfullyoperating the Ronald McDonald House near Cox South Hospital in a positive and professional manner and within the proceduresand policies established by Ronald McDonald House Charities of the Ozarks, Inc. The APM is responsible for all aspects of the House Volunteer Program (including “Meals from the Heart” Program), ensuring adequate numbers of trained, satisfied volunteersare continually provided to meet the needs of the Ronald McDonald House and its associated activities and events. The APM worksclosely with other RMHC staff members to recruit volunteers for special events and fundraisers. The Program Managers and Associate Program Managers at both Houses work as a strong team in leading the Houses’ mission of keeping families together, near their sick children and close to the care and resources they need by providing a positive, safe, well-maintained, and uplifting“home-away-from-home”.
Physical requirements include: sees to read documents and use a computer, types and uses electronic devices, hears well enough to communicate with associated publics, alternates between standing or sitting, drives a vehicle, keyboarding, crouches or stoops, and routinely lifts, carries, and moves materials weighing 50 pounds.
The APM is required to hold a Class E Driver License and to successfully complete the organization’s required backgroundcheck.
The position divides into the following areas:
I. Overall House Management/Administration
II. Guest Relations and Direction
III. Training and Direction of House Volunteers and Paid Staff
IV. Attitude and Professionalism
V. Community Relations & Fund Development
I. Overall House Management/Administration
A. Handles/oversees all inter-House communications including the prompt, professional handling of all telephone calls, e-mails, web forms, requests, and visitors. Ensures that volunteers and managers take responsibility for both the House phone and the emergency phone, and that families, volunteers and staff are continually aware ofand trained in using/responding to the intercom/page button on the House cordless phone.
B. Assumes accountability for assigned administrative duties, including the tracking of House volunteer hours andfinancial responsibilities outlined in the established internal controls procedures for the organization.
C. Orders and maintains an inventory of all House supplies, as established by the Program Manager. Accountable for all assigned financial transactions including room donations and deposits, House petty cash,Family Fund, Coke machine monies, RMH merchandise sales, and receipt of all funds through the House office.
D. Assists in overseeing the maintenance of the facilities including minor repairs, responding to emergency repairsituations, and ensuring that all preventive maintenance procedures are performed.
E. Attends meetings upon request; makes his/her recommendations to the Program Manager for changes in House policies, procedures, rules, and regulations; maintains a clear line of communication with the Program Manager todiscuss House happenings and plan activities, etc.
F. Continually inspects the House and grounds and is responsible for ensuring that cleanliness and maintenance standards are being met; checks to see that all House furnishings and supplies are in place.
G. Assumes full accountability for the operation of the House as established by the Program Manager; implements all House rules, regulations, policies, and procedures; uses good judgment when special situations arise.
H. Provides emergency on-call services according to the established schedule.
I. Ensures the company vehicle is properly maintained on a regular schedule and ensures individuals who are approved to drive the vehicle have the proper documentation.
II. Guest Relations and Direction
A. Strives to spend the maximum time possible with guests; is productive in the sensitivity aspect; spends quality time with guests; provides a warm, compassionate and supportive environment.
B. Accountable for check-in, registration, orientation, and check-out of guests according to House rules, regulations,policies, and procedures. This pertains to these functions being personally performed, and those being handled by volunteers.
C. Is informed about families and their medical situations; is continually aware of what is going on in the House and keeps apprised of potential difficulties. Successfully communicates situations with the Program Managerwhen necessary.
D. Functions as a source of community information to ensure that guests feel welcome in the city and theneighborhood; strives to provide helpful community information, sources and events to guests refers guests to socialservices, pastoral care, etc. when appropriate; plans and implements special activities for guests. Fosters support to families by being continually aware of new ways to offer assistance.
III. Training and Direction of House Volunteers
A. Accountable for the screening, orientation, training, and staffing of House volunteers; recruits new volunteers.Completes 90-day reviews on schedule to ensure complete training of each volunteer. Schedules fingerprintingappointments for background checks and ensures all volunteers complete the required orientation.
B. Supervises and develops volunteers in handling responsibilities; serves as a source of encouragement and motivation; continually follows up on completion of responsibilities.
C. Ensures that volunteers are properly utilized; continually monitors the use of their talents and abilities to complete responsibilities and projects. Takes advantage of the resources available from other members of the full-time management staff in the areas of assisting with House operations responsibilities, House program responsibilities,and volunteer recruitment and retention.
D. Establishes and maintains an effective communication system between the Program Managers, Mercy House APM, volunteers, and paid staff; ensures that the behavior of volunteers is in compliance with the establishedRonald McDonald House Charities standards; promotes positive internal public relations.
E. Maintains an ongoing volunteer retention program that includes daily recognition and guidance for volunteers.
F. Plays a substantial role with the organization’s plans and activities for quarterly and annual volunteer recognitionprograms and events, as assigned. Reports progress quarterly to the Program Manager.
G. Provides content for the Heart Beats newsletter and meets established deadlines for printing and publication.
IV. Attitude and Professionalism
A. Maintains a positive attitude at all times, creating an atmosphere that presents the organization to guests, patients, volunteers, donors, board members, community members, staff and other publics as a supportive, compassionate place; consistently upholds a standard of professionalism; maintains an inclusive and unbiased approach with all interactions.
B. Maintains a high standard of honesty and integrity in all actions including quality of work and communications with both internal and external parties. Strictly adheres to the AFP Code of Ethics and Donor Bill of Rights.
C. Communicates effectively with the President & CEO, all staff members, guests, patients, donors, volunteers, the boards of directors, and other publics; remembers their actions affect others; consults those who have an interest at stake and informs others who are entitled to know about things done independently; can accept constructive criticism in a positive manner from subordinates, peers, and superiors.
D. Recognizes and values the achievements and insights of predecessors in their position, as well as the associated staff, broader community, activities, and events.
E. Handles internal problems and information in a tactful and professional manner; refuses to discuss internal matters with those who are uninvolved, particularly refusing to discuss the actions and personalities of other staff members unless directly responsible for their supervision; uses good self-control; able to deal effectively with emergencies; strictly maintains confidentiality. Fully adheres to the organization’s Open Door/Grievance Policy.
F. Demonstrates the desire to continue to learn with active efforts toward self-development; enthusiastic interest towards work; establishes a course of action to accomplish all job responsibilities and achieve goals; is well organized; consistently meets established deadlines.
G. Makes active attempts to influence events to achieve priorities and goals; is self-starting rather than passively accepting and understands results are the barometer for success.
H. Takes genuine pride in appearance; maintains appearance, grooming and hygiene standards; keeps office area clean and well organized; understands and adheres to all RMHC policies and procedures; has a thorough knowledge of job responsibilities and RMHC standards.
I. Work is of quality and carefully done without taking shortcuts; uses time well; gives maximum performance and cooperation; is willing to vary work schedule/assignments as needed by the organization.
J. Strives to demonstrate the following eight essential characteristics.
- Capacity for RMHC mission
- Diverse range of perspectives
V. Community Relations & Fund Development
A. Participates in House tours and Ronald McDonald House speaking engagements at the request of the Program Manager, ensuring that the high standards of House cleanliness and the communication of the organization’s outstanding image and reputation are achieved with each presentation.
B. Assists with RMHC events, upon request, including volunteer staffing, event coordination, and donor luncheons and meetings.
C. Regularly submits social media posts related to donors, families, volunteers, and staff, ensuring that release forms are completed for each individual.
D. Ensures the successful operation of the ‘Meals from the Heart’ program with optimum support from the local community; contributes weekly suggestions for the “Meals from the Heart” Page on Facebook.
E. Regularly contributes new additions to the organization’s email list.
F. Is available at the request of the Program Manager to support various administrative projects and program-related duties.
G. Works with designated House staff members to respond to web form submissions and requests in a timely manner; Communicates effectively to maintain the spreadsheet used to track all activity related to online submissions.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Springfield, MO 65807: Relocate before starting work (Required)
Work Location: In person