Job Overview: We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Assist customers with product information, pricing, and availability - Process orders, returns, and exchanges efficiently - Resolve customer complaints in a professional manner - Upsell products and services to increase sales revenue - Perform data entry tasks accurately and in a timely manner Requirements: - Excellent communication skills with the ability to articulate information clearly - Proficiency in English and Spanish languages is a plus (Bilingual) - Strong phone etiquette and active listening skills - Experience in outbound calling and sales is preferred - Ability to multitask in a fast-paced environment - Strong attention to detail for accurate order processing Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you meet the requirements and are passionate about delivering top-notch customer service, we would love to hear from you!
Job Type: Full-time
Pay: $18.00 - $21.15 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Hyattsville, MD 20785 (Required)
Work Location: In person