Start your career as a full-time Account Services Representative at ABC-Amega, Inc.! In this position you will use your skills to support our team and help our clients succeed in resolving A/R challenges while delivering exceptional customer service.
We believe in collaborative work environment and have a commitment to a good work/life balance. This position is a fully remote position working eastern standard time hours. ABC-Amega is currently only hiring remote workers who reside in the following states: AZ, FL, LA, NC, NH, NY, OH, PA, SC, TX, VT. Employees who live in Buffalo, NY also have the option to come to our office. Interviewing, training, and working will be conducted remotely in your home and equipment (desktop PC) will be provided to you.
The Account Services Representative works directly with Accounts Payable Departments to help identify and resolve issues preventing payment of outstanding invoices. Our team members are proactive in uncovering these challenges while many times working directly in our clients’ systems.
Primary Job Duties
- Work in assigned queue/list and accounts assigned efficiently by meeting productivity and activity goals as assigned; demonstrate the ability to take ownership of assigned accounts
- Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently
- Accurately update our system by using proper codes, typing accurate, detailed, and relevant notes including contact details and any specific details provided during interactions
- Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed
Secondary Job Duties
- Uphold and utilize a professional and courteous tone and language at all times
- Address open receivables with customers to obtain payment status, timeline of payments, or address any issues preventing payment
- Where applicable, use client-specific systems to review and research additional account details
- Address and fulfill requests from the customer including invoice copies, copies of bill of ladings, purchase orders, etc.
- Continuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek to exceed expectations
- Maintain confidentiality of both internal and external party information
- Maintain organized electronic file storage of documents and emails, ensuring relevant forms are properly noted and saved in designated locations
- Converse with the client on the status of an account via email or telephone as requested
- Take ownership of any assigned accounts in queue and/or work in group queue as needed
- Provide invoices or other related documentation to account holders
- Work cohesively in a team to participate on special projects or initiatives as directed
- Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements
Other Job Duties:
This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.
Qualifications:
- Multitasking, detail-oriented, motivated and organized.
- Ideal candidate should be strategic and intuitive on understanding the process and knowing what next step to take.
- High School Diploma/GED
- Must have at least one year in a call center setting or working with phones in a professional setting.
- High level of verbal and written communication skills with focus on business acumen.
- Basic math skills
- Microsoft Office experience, especially Excel
- Independent self-starters are preferred.
If you have experience as a bank teller, processing cash in a back office setting, AP/AR, or bookkeeping we would love to hear from you!
Additional Benefits (for those working a minimum 22.5 hours/week):
- Medical, Dental and Vision (close to 70% of cost covered by ABC)
- 401(k) with match
- Tuition reimbursement
- Up to 3 Weeks’ Paid Time Off in your first full year, which includes Sick and Vacation time. (Based on the accrual process and time granted in the first year may be different based on when you are hired. After a full calendar year with us, the 3 Weeks will be awarded on January 1st.)
- Retention Bonus (of up to $300. Pending successful passing of the introductory period and also being an employee in good standing and with positive quality of work.
- Flexible schedule; no weekends
- Casual dress (also applies when working in the office)
- Equipment (desktop computer) provided to be used at your established location
At ABC-Amega, we have a strong set of values that we follow each day. When you consider applying for this position, read through the values to determine if they align with your own values.
- Find a Way to Say Yes - We want our employees to be able apply their creativity to find a way to help clients and coworkers whenever possible. Our leadership provides flexibility in order to empower our employees and find solutions together.
- Trust, and Be Trustworthy - Your managers and colleagues want you to succeed. Trust the intentions of your colleagues and conduct yourself in a manner that builds trust with them. Be supportive, be a friend and an ally.
- Tirelessly Pursue the Extraordinary - Extraordinary is how we think of ourselves and about ABC-Amega as a whole. We work each and every day to exceed expectations – for ourselves, for our clients and for their customers. Our ability to innovate is paramount to our continued growth and success. So if you think of something, say something.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- ABC-Amega is currently only hiring in the following states: AZ, FL, LA, NC, NH, NY, OH, PA, SC, TX, VT. Please confirm you reside in one of these states before applying.
Education:
- High school or equivalent (Required)
Experience:
- Call center: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Work Location: Remote