Reports to the Director, Oncology Services. Manages resources through interdisciplinary collaboration to achieve optimal patient outcomes for oncology patients. Coordinates research data, community physicians and Memorial Health System/Memorial Hospital resources into a seamless model of access and care that benefits patients, participating physicians and family members. Serves as a hospital ambassador from the patient's first contact to follow-up post-treatment for coordination of and education regarding oncology services through and between treatment modalities. Coordinates the patient care and operations of assigned multidisciplinary oncology clinics.
MISSION, VALUES and SERVICE GOALS
- MISSION: We deliver outstanding care, inspire health, and connect with heart.
- VALUES: Trust. Respect. Integrity. Compassion.
- SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Serves as a Memorial Hospital ambassador, and coordinates oncology patients' care throughout the entire continuum of their care, by:
- Assisting oncology patients (who have had, for example, abnormal exams or positive findings) navigate through the healthcare system.
- Conducting weekly follow-up interviews with all patients and communicating concerns, changes in patient health or social needs to the appropriate physician or other appropriate care providers.
- Networking with physicians and other healthcare providers to ensure effective implementation of patients' plans of care and the establishment of desired patient outcomes.
- Assisting the physician by acting as a liaison between the family and the inter-disciplinary team by educating and assisting with the understanding of the plan of care to patients, families and other members of the healthcare team.
- Providing support to patients with issues or concerns regarding such things as insurance, transportation, child care, financial resources, language barriers and education; also managing the patient's concerns so they can focus on getting well.
- Initiating referrals to Memorial Hospital and various community resources in order to connect patients with resources and support systems.
- Connecting patient with necessary resources such as pain management, massage therapy, dietary referral, etc.
- Interfacing with community agencies to coordinate referrals as needed.
- Organizing information about appointments and explaining the order and time sequence of treatments.
- Supporting patients' compliance with medical instructions and referrals as necessary.
- Monitoring patients' care while concurrently tracking variances, interventions and outcomes.
- Referring information regarding variance trends to the Director or the appropriate Physician Reviewer for review and action.
- Reviewing patient medical records to monitor completeness and accuracy, which includes the identification of medical issues that have not been addressed.
- Coordinating the gathering and reporting of patient outcome information, which includes following up with patients after procedures.
- Providing survivorship planning to patients; also assisting with plans related to short-term and long-term care.
- Conducting health screenings and providing educational offerings in the community.
- Maintains an active role in the Oncology Care Committee, reporting all activities to the group and the American College of Surgeons as required.
Participates in continuous quality improvement by:
- Compiling and analyzing data that is required for generating reports; also ensuring the data accurately represents utilization trends and patterns.
- Preparing summaries and reports for review by the Director, Quality Management.
Coordinates the activities of the multidisciplinary oncology clinics by:
- Managing the patients under each individual oncology clinic (currently the Bone Marrow Transplant and Thoracic Clinics).
- Providing direct nursing care for multidisciplinary clinics.
- Coordinating the scheduling of necessary procedures and follow up required.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
- Completing other job-related assignments and special projects as directed.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
- Attends and participates in department meetings and is accountable for all information shared.
- Completes mandatory education, annual competencies and department specific education within established timeframes.
- Completes annual employee health requirements within established timeframes.
- Maintains license/certification, registration in good standing throughout fiscal year.
- Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
- Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
- Adheres to regulatory agency requirements, survey process and compliance.
- Complies with established organization and department policies.
- Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
- Leverage innovation everywhere.
- Cultivate human talent.
- Embrace performance improvement.
- Build greatness through accountability.
- Use information to improve and advance.
- Communicate clearly and continuously.
Education and Experience
- The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an accredited nursing program. A clinical Master's level program in Nursing is preferred. An Oncology Certified Nursing certification and a current license to practice as an RN in Indiana are required. A minimum of five years of oncology nursing experience is required. Prior experience in a leadership role (which utilized problem-solving and conflict management processes) in a healthcare setting is required.
Knowledge & Skills
- Requires thorough knowledge of oncology clinical care practices, procedures and techniques.
- Requires thorough knowledge of the community agencies, services, programs and resources that are available to assist patients and their families.
- Requires knowledge of counseling techniques and the ability to identify and utilize appropriate resources.
- Demonstrates the communication skills (which includes verbal, written and listening) necessary to effectively counsel patients and their families.
- Demonstrates the interpersonal skills necessary to promote and maintain cooperative, courteous and sincere relationships with patients, family members, physicians, staff and the public.
- Demonstrates sensitivity and the ability to use tact when working with patients and their families.
- Requires time management and problem solving skills and the ability to independently prioritize and organize work activities; also requires the ability to work effectively under pressure.
- Demonstrates the computer skills and knowledge necessary to effectively use and support various computer programs.
Working Conditions
- Works in various environments with frequent changes in job demands.
- Requires travel to referral sources, satellite and other locations.
- Work hours will fluctuate based upon the needs of the patients served.
Physical Demands
- Requires the physical ability and stamina to perform the essential functions of the position.
Job Type: Full-time
Pay: $29.03 - $46.44 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Loan forgiveness
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Medical specialties:
Physical setting:
- Hospital
- Level II trauma center
Standard shift:
Weekly schedule:
License/Certification:
- Oncology Certified Nurse (Required)
- RN License (Required)
Ability to Relocate:
- South Bend, IN: Relocate before starting work (Required)
Work Location: In person