Job description
The Law Offices of Spar & Bernstein, P.C. is a full-service law firm with more than half a century of experience. Our firm’s reputation is founded on three principles: the expertise of our attorneys; the uncompromising quality of our service; and the confidence we instill in our clients. That confidence originates with our outstanding results. We’ve helped over 75,000 individual and corporate clients successfully resolve their cases.
Our Firm is looking for a motivated Personal Injury Intake Clerk with Customer Service and Sales Skills to join our diverse and exceptional team. We have a well-established Plaintiff's Personal Injury full-service law firm in lower Manhattan.
For more information, please visit https://www.lawsb.com/
Job Description:
The Personal Injury Intake Clerk with Customer Service and Sales Skills will be responsible for managing the intake process for new clients. This includes answering phone calls, responding to emails, and scheduling appointments. Personal Injury Intake Clerk with Customer Service and Sales Skills will also be responsible for conducting initial client interviews, gathering necessary documents, and preparing case files. The ideal candidate will have excellent communication skills, a client-centric approach, and a proactive attitude towards client acquisition in a fast-paced environment.
Key Responsibilities:
- Be prepared to answer heavy volume incoming calls and respond to online inquiries from potential clients.
- Act as the primary point of contact for prospective clients acquired through social media efforts from first engagement to intake.
- Knowledge of Plaintiff’s personal injury law, i.e. processing no-fault applications, scheduling and confirming IMEs, processing notice of claims.
- Accurate data entry skills for maintaining case information and deadlines.
- Excellent communication skills.
- Strong clerical skills for organizing documents, filing, and transcribing notes.
- Detail-oriented.
- The ability to schedule consultations and follow-up appointments for qualified leads.
- Ability to work in a fast-paced environment and independently
Client Service:
- Client focus - passionate about ensuring prospective clients are happy.
- Quantity & quality of work - ability to manage a high volume of social media engagement and customer outreach daily.
- Computer skills - MS Office products, SmartAdvocate or other legal software and a proven ability to learn new technologies.
- Maintain a high level of client satisfaction by ensuring a positive intake experience.
Sales and Client Acquisition:
- Utilize sales techniques to convert inquiries into consultations and retain clients.
- Follow up with potential clients who have expressed interest but have not yet committed to services.
- Collaborate with the marketing team to implement strategies for attracting new clients.
What You Bring:
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- 1+ years of experience in a law firm or similar environment.
- Strong communication and interpersonal skills, with the ability to build rapport with clients.
- Ability to handle sensitive and confidential information with discretion.
- Bilingual skills is a plus.
What We Offer:
- We offer a competitive salary commensurate with experience in the field and the current market.
- Opportunities for professional development and growth within the firm.
- A supportive and collaborative work environment.
This is an exciting opportunity for an experienced Personal Injury Intake Clerk to join our team. We offer competitive compensation and benefits package. If you meet the qualifications outlined above, please submit your resume for consideration.
***Spar & Bernstein is an equal opportunity employer***
Job Type: Full-time
Job Type: Full-time
Pay: $21.27 - $25.61 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Travel requirement:
Experience:
- Microsoft Office: 1 year (Required)
Ability to Commute:
- New York, NY 10002 (Required)
Ability to Relocate:
- New York, NY 10002: Relocate before starting work (Required)
Work Location: In person