Front Desk Ambassador
Highly respected celebrity cosmetic dermatologist with over 20 years experience in cosmetic and medical dermatologyfocusing on skin and body concerns of people of color is looking for an experienced Front Desk Ambassador who is responsible for managing and maintaining the reception area at the office. This role includes a wide variety of administrative functions, that includes, but is not limited to, greeting and checking in all guests, assisting guests with questions regarding services and products, booking appointments, collecting payments at guest checkout, and recommending beauty enhancing products. Medical and/or Cosmetic dermatology front office experience preferred. We have one full-time and two part-time positions to fill. Are you a team player, with a collaborative work style, and a strong work ethic? Now is your chance to join our dedicated team!
Duties and Responsibilities
- Be on time and maintain a consistent and regular attendance record
- Properly open and close each day according to Standard Operating Procedures
- Accurately book, change, and cancel appointments using Modernizing Medicine software and AestheticsPro software
- Acknowledge and greet everyone who enters and leaves the facilities
- Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately
- Provide detailed descriptions of the treatments, packages, services, facility features, and hours of operation
- Utilize the computers with skill and proficiency; accurately document guest information in electronic record as directed
- Answer the phone promptly and use the guest’s name throughout the phone conversation; operate the phone system efficiently and follow provided scripts.
- Ensure phones and the front desk area are always attended
- Actively promote the treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available using provided scripts
- Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests
- Handle guests’ questions and concerns promptly, professionally, and courteously
- Maintain complete confidentiality in all guest matters in accordance with company policy
- Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Maintain a clean, safe, fully stocked, and well-organized work area
- Ensure adequate stock of supplies and equipment; inform management when stock is low
- Attend training and staff meetings
- Check voicemails and call patients back daily
- Monitor and set up rooms, light dusting throughout the office
- Product fulfillment and labeling
- Ability to perform the duties of the Retail Consultant as needed
- Assist in all areas of operations as requested by management
- Communicate to management any and all occurrences involving staff or guests that require special attention
- Additional projects as assigned
- Maintain a positive attitude and contribute toward a quality work environment
Position Requirements
- Minimum of 2 years of significant administrative support experience in a medical/cosmetic environment
- Experience with EMA or other medical software record keeping systems
- Highly organized, attentive to detail, strong multi-tasking skills
- Ability to be efficient and productive in a fast-paced environment
- Self directing team player who prioritizes effectively and can remain at assigned post for extended periods of time.
- Strong interpersonal skills including the ability to work effectively as part of a team, anticipate the needs, seek guidance when appropriate and manage demands from multiple sources
- Responsible, professional demeanor and sound judgment including maintenance of confidentiality
- Must have enthusiasm, excellent customer service skills, excited to work cross-functionally with other team members and departments
- Must possess above average math and money handling skills
- Enjoy working with people and possess a friendly and outgoing personality
- Excellent written and verbal communication skills. Ability to effectively present information and respond to questions from managers, employees, and customers
- Strong computer skills, including proficiency in MS Office, Gmail, and Zoom
- Work with integrity and commit to the highest level of quality
- Must be willing to submit to a background check.
Physical Demands
The Physical demands described here represent those that must be met by an employee to successfully perform the essential functions of the job. Accommodations will be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and/or move 10 pounds. Specific vision abilities required include distance vision, color vision and peripheral vision.
Environment
Employees will perform most tasks in an open reception area environment. The noise level in the environment is moderate.
*Note All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties communicated by the supervisor of the position.
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: 10 – 40 per week
Benefits:
- Free parking
- Health insurance
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
Work Location: In person