Job Title: Law Firm Intake Agent
Company Overview: Join our prestigious law firm dedicated to delivering exceptional legal services to our clients. We specialize in [mention specific areas of law, e.g., personal injury, family law, corporate law] and pride ourselves on providing professional representation and personalized client care. As a growing firm, we are seeking a motivated and personable individual to join our team as a Law Firm Intake Agent.
Job Description: As a Law Firm Intake Agent, you will be the first point of contact for potential clients seeking legal assistance. Your primary responsibility will be to conduct initial consultations with prospective clients over the phone or in person. You will gather essential information about their legal issues, assess their needs, and determine the appropriate next steps, which may include scheduling appointments with attorneys or providing basic legal information.
Key Responsibilities:
- Conduct initial consultations with potential clients to understand their legal concerns.
- Gather and accurately record client information, including contact details and case specifics.
- Assess the urgency of each case and prioritize accordingly.
- Provide exceptional customer service and empathy to clients during consultations.
- Explain the firm's services, legal processes, and fees clearly and concisely.
- Maintain confidentiality and handle sensitive information with discretion.
- Collaborate closely with attorneys and legal staff to ensure smooth client intake processes.
- Follow up with clients as needed to gather additional information or schedule appointments.
Qualifications:
- Previous experience in customer service, sales, or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport quickly.
- Attention to detail and ability to multitask effectively.
- Basic understanding of legal terminology or willingness to learn.
- Proficiency in using office software and CRM systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Bachelor's degree or equivalent experience preferred.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Opportunities for professional development and growth within the firm.
- Collaborative and supportive work environment with a focus on work-life balance.
How to Apply: If you are passionate about helping others, have strong communication skills, and are interested in a career in the legal field, we encourage you to apply! Please submit your resume outlining your qualifications and interest in the Law Firm Intake Agent position.
Join our team and contribute to our mission of providing exceptional legal services and client care. We look forward to welcoming you to our dynamic and dedicated team at McEldrew Purtell.
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- On call
- Weekends as needed
Experience:
- Microsoft Office: 1 year (Preferred)
Ability to Commute:
- Philadelphia, PA 19109 (Required)
Ability to Relocate:
- Philadelphia, PA 19109: Relocate before starting work (Required)
Work Location: Hybrid remote in Philadelphia, PA 19109