Company Overview:
More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.
But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.
About the Role:
Job Summary:
The Pharmacy Customer Care Agent (CCA) handles inbound calls from clients and directs them to the appropriate channels in SelectRx. As a dynamic liaison the role serves as the first point of contact for customer advocates to acquaint clients with SelectRx’s platform of products ensuring they are utilizing full services and maximizing savings.
Supervisory Responsibilities:
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This position does not have direct supervisory responsibilities.
Essential Duties and Responsibilities:
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Conducts in-home and/or in-office patient assessments
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Educates and trains patients caregivers and other application individuals on how to use and benefit from the my-medPak ™ Medication Management Program
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Maintains a high level of energy and enthusiasm for SelectRx as well as its mission values and philosophy
- Maintains a high level of customer satisfaction with both internal and external customers
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Answers incoming calls in a timely manner as identified by service level standards
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Meets minimum performance standards
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Performs duties and responsibilities according to the philosophy and standards of SelectRx
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Conveys courtesy respect enthusiasm and a positive attitude in work situations with clients peers and visitors
- Maintains client and associate confidentiality
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Responsible for understanding all the applicable policies and procedures of the department necessary to perform essential job functions
Skills/Abilities:
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Strong work ethic and ability to build client relationships
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Solution focused mindset
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Propensity to advocate for customers
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Intermediate technology skills and the ability to multi-task
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Coachability and adaptability
- Positive and effective communication skills
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Ability to understand and maintain confidentiality regarding patient medications and illnesses (HIPAA)
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Attention to detail and accuracy
Education and Experience:
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High school diploma or GED required
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Proficient in reading writing and speaking English
- Prior customer service/client relations experience preferred
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Call center experience preferred
- Prior experience working in home health or as a pharmacy/medical technician perferred
Certificates/Licenses/Registration
Financial Responsibilities (budget revenue)
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This position does not have budget responsibility authority and/or level of control.
Physical Requirements:
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Prolonged periods of sitting at a desk and working on a computer
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Hardware high-speed internet connection with a minimum download speed of 20mbps and upload speed of 20 mbps
SelectQuote Core Values:
Service: We create positive customer experiences.
Entrepreneurship: We create innovate & take risks.
Leadership: We build & invest in high-performing teams.
Empowerment: We embrace a changing environment.
Courage: We challenge the status quo & drive continuous improvement.
Teamwork: We help support & celebrate each other.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.