OVERVIEW:
The Community Center Receptionist is instrumental to creating a customer-focused environment and providing exceptional service to residents, stakeholders, partners, and guests. As the primary point of contact at our community centers, this individual is responsible for creating positive first impressions, anticipating needs, and building relationships. Schedule: Part-Time – 10-15 hours a week (rotating schedule including nights and weekends)
POSITION RESPONSIBILITIES:
· Approach all interactions with residents, stakeholders, partners, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner
· Staff the front desk at the assigned community center, answer phone, welcome guests, assist with inquiries, answer general information, serve as back-up where needed during high-volume periods, and make referrals as necessary
· Fulfill general administrative tasks including, but not limited to, data entry, making copies, composing flyers, and ensuring that bulletin boards are always posted with accurate, up-to-date information
· Assist with set-up (tables, chairs, etc.), clean-up and other logistics for rentals, programs, events, and other activities including, but not limited to, weekly activities at the Community Center
· Conduct registrations for events and programs; generate reservations for tennis courts
· Register and issue key fobs to residents
· Carry-out opening and closing procedures
· Maintain a clean and organized environment including refreshing the beverage bar
· Communicate stakeholder’s requests and concerns to management promptly
· Track inventory of kitchen, office, and program supplies and amenities; assist with supply orders
· Troubleshoot facility issues as they arise and report them as appropriate
· Make periodic checks on facilities, programs, and rental activities
· Actively solicit feedback from users to ensure expectations are being met
· Other duties as assigned
KNOWLEDGE & ABILITIES NEEDED:
· Customer service and general office procedures/operations
· Basic computer skills in Microsoft Office environment
· Effective methods for interaction with stakeholders of all ages – young children to mature adults
· Delight the customer – exceed expectations
· Create a fun and safe atmosphere for all guests
· Convey information and ideas clearly
· Manage multiple priorities and meet deadlines
· Solve problems and seek help when necessary
· Remain calm and focused in chaotic circumstances
· Exercise sound judgment and consistently make smart decisions
· Maintain confidentiality of sensitive information
· Rotating schedule to include evening and weekend hours.
· This job requires the ability to:
bending, twisting, crouching, or kneeling during maintenance activities
moving furniture, equipment and heavy objects weighing up to 50 lbs.
pushing or pulling objects weighing up to 50 lbs.
climbing stairs/ladders, working at heights
working in temperatures above 100˚
POSITION REQUIREMENTS:
· High school education or equivalent is mandatory. College education preferred.
· Customer service, concierge, or receptionist proficiency
· Previous experience working in an office setting
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
Schedule:
- 4 hour shift
- Day shift
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Recreation center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person