Job Summary:
We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests and ensuring their stay is comfortable and enjoyable. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.
Responsibilities:
- Greet guests upon arrival and provide them with information about the hotel and its amenities
- Assist guests with check-in and check-out processes
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Provide recommendations for local attractions, restaurants, and activities
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and room assignments
- Collaborate with other hotel staff to ensure guest satisfaction
Experience:
- Previous experience in guest relations, front desk, or customer service is preferred
- Knowledge of hotel management systems is a plus
- Strong communication skills, both verbal and written
- Multilingual abilities are highly desirable
- Excellent phone etiquette and familiarity with phone systems
At our hotel, we value our employees and offer a supportive work environment. In addition to competitive pay, we provide the following benefits:
- Health insurance
- Paid time off
- Retirement plan options
If you are passionate about providing exceptional guest service and thrive in a fast-paced hospitality environment, we encourage you to apply for the position of Guest Service Agent.
Job Type: Part-time
Pay: $13.00 - $14.50 per hour
Expected hours: 24 – 32 per week
Schedule:
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person