Job Title: Server
Department: Food & Beverage
Reports To: Food and Beverage Manager
FLSA Status: Non Exempt
SUMMARY
Ensure that all guests are served to the hotels standard in the Restaurant / Bar / Lounge areas. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas. The server takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotels standards in a friendly, timely and efficient manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greets guests and presents them with the menu.
- Informs guests about the special items for the day and menu changes if any.
- Suggest food and beverages to the guest and also try to upsell.
- Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
- Obtaining revenues, issuing receipts, accepting payments, returning the change.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Filling in for absent staff as needed
- Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food.
- Communicate to the guest and provide assistance with their queries.
- Coordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
- Serve food and beverage to the guest as per the course of order.
- Observes guests and ensure their satisfaction with the food and service.
- Promptly respond to guest with any additional request.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
- Adhere to grooming and appearance standards consistently.
- Understands and can communicate products and services available at the resort.
- Assist bus persons with stocking and maintaining the restaurant par stock levels and side station.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
A high school diploma or equivalent and previous serving experience is required..
COMMUNICATION SKILLS
Individual must possess excellent interpersonal skills and good oral command of English. Spanish is a plus. Ability to effectively respond to guests and employees.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to walk, reach with hands and arms, and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel; stoop, kneel, or crouch; and taste or smell. The employee must regularly lift and/or move up to 25 pounds. The employee is occasionally required to reach overhead and below the knees, including bending, twisting, pulling, and stopping.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
While performing the duties of this job, the employee is inside an air-conditioned and/or heated facility. The noise level in the work environment is usually moderate.
Job Types: Full-time, Part-time
Pay: $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
- Weekends only
Ability to Relocate:
- Rogers, AR 72758: Relocate before starting work (Required)
Work Location: In person