Description:
Reports to: Program Coordinator
OVERVIEW
The Recovery Coach at Voices of Hope plays a crucial role in supporting individuals on their journey of recovery from substance use disorders. The coach provides peer-based recovery support, helping participants set and achieve personal goals, develop coping strategies, and build their recovery capital to meet their recovery goals. This position requires empathy, understanding, and a deep commitment to supporting individuals through their recovery process.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Peer Support and Coaching
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Provide one-on-one peer support to individuals in or seeking recovery, drawing on personal experience and knowledge.
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Assist participants in developing personalized recovery plans and setting achievable goals.
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Offer encouragement, motivation, and accountability to participants as they navigate their recovery journey.
Resource Navigation
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Connect participants with appropriate community resources, including treatment programs, housing, employment services, and healthcare.
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Help participants access support groups, therapy sessions, and other recovery-oriented services.
Advocacy and Empowerment
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Advocate for participants within various systems (healthcare, social services, legal, etc.) to ensure they receive the necessary support.
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Empower participants to take control of their recovery and make informed decisions about their health and wellbeing.
Education and Skill Building
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Provide education on recovery concepts, coping strategies, and safety techniques.
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Conduct workshops and group sessions on topics relevant to recovery, such as stress management, communication skills, and healthy living.
Collaboration and Teamwork
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Work closely with the supervisor, staff, and other recovery coaches to provide comprehensive support to participants.
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Participate in team meetings, training sessions, and professional development opportunities.
Documentation and Reporting
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Maintain accurate and confidential records of participants interactions and progress.
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Prepare regular reports on participants outcomes and program effectiveness for review by the management.
Safe Driving:
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Operate assigned vehicle in a safe and responsible manner, ensuring compliance with all traffic laws and regulations.
Delivery and Pickup:
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Timely pickup and delivery of passengers to specified locations, following the assigned routes and schedules that may fluctuate.
Vehicle Maintenance:
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Perform routine checks and maintenance on the vehicle, including but not limited to, checking oil levels, tire pressure, and lights. Report any mechanical issues promptly.
Customer Service:
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Provide excellent customer service by maintaining a professional demeanor, assisting passengers as needed, and handling any inquiries or issues courteously.
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Work with diverse populations and uphold cultural humility principles.
Documentation:
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Accurately maintain logs of driving activities, including mileage and hours of service. Complete any required transportation paperwork.
Safety Compliance:
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Adhere to all safety protocols, including the use of seat belts, proper lifting techniques, and adherence to company safety policies.
Communication:
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Maintain clear and effective communication with supervisors and other team members regarding transportation status, road conditions, and any unforeseen issues.
Emergency Handling:
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Respond appropriately to emergencies, including vehicle breakdowns or accidents, following company procedures and ensuring the safety of passengers and cargo.
Other Duties
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Stay current with local events and trends with the recovery community.
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Assist with special projects and perform other duties as assigned.
Requirements:
QUALIFICATIONS/REQUIREMENTS
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High school diploma or equivalent required.
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Lived experience with substance use recovery is highly preferred.
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Additional certifications in peer support or recovery coaching are advantageous.
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Excellent communication, interpersonal, and organizational skills.
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Ability to handle sensitive and confidential information.
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Understanding of substance use disorders, recovery principles, and available community resources.
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Valid driver’s license and reliable transportation. Must be 18 or older
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Be able to complete I-9 Employment Eligibility Verification
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Be able to complete a background check (prior convictions may not necessarily disqualify an applicant)
This position requires transporting participants or driving a company vehicle:
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Possess a valid Kentucky driver's license with no health problems that limit or restrict driver's licensing.
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Minimum of five years driving experience with no more than two at-fault accidents or six or more deficiency points in the past three years.
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Submit a Motor Vehicle Release Form.
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Have a personal vehicle for participant transportation
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Hold personal automobile liability insurance with limits of $100,000 per person/$300,000 per accident/c$100,000 property damage
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Willing to sign a motor vehicle record release form and have less than six deficiency points on the motor vehicle record
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Vehicle must be legally registered with up-to-date tags
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Have no health problems that limit or restrict driver licensing
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Complete pre-employment and regular drug screenings
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Willingness to work early mornings and weekends
This job description is a general overview and may be subject to change based on the organization’s needs and priorities.
WORKING CONDITIONS
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Full-time position, typically 40 hours per week, with occasional evening or weekend work as needed.
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Work may be performed in an office environment, healthcare setting, correctional facility, or in the community in all weather conditions.
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Local travel around Lexington Required.