Location: Marina Del Rey, Ca (100% onsite, including some holidays)
Schedule: Sunday, Monday, Tuesday, Friday, Saturday from 8am-5:30pm (Wednesday and Thursday off)
Summary:
Dr. Schulze's American Botanical Pharmacy, located in Marina Del Rey, is a natural health and wellness leader. We seek a motivated and experienced Customer Center agent who aligns with the company’s mission of making a difference in our customers’ health journey.
The key intent is to engage our customers, ensuring that they feel heard and that their needs are understood and met. You will share your learned knowledge of the brand and its products as well as our passion for health supporting our customers on their journey to vibrant health.
Responsibilities:
- Efficiently handle a high volume of incoming calls, emails, chats, and texts, addressing customer inquiries with a focus on retention.
- Drive sales by promoting products, sharing enticing incentives, and providing comprehensive product knowledge to customers.
- Process orders directly with customers and maintain accurate order information while building strong customer relationships and loyalty
- Demonstrate a commitment to continuous learning, actively contributing ideas and suggestions to improve processes and enhance the customer experience.
- Master product knowledge to provide the highest quality customer support and first-call resolution.
- Field customer questions and concerns; when the issue is beyond the representative’s knowledge, forward to the assigned specialist or the director.
- Partner with the leadership team to escalate any site or system-related issues.
- Gather and accurately record customer information and interactions, including details of inquiries, concerns, or comments, in our CRM system.
- Frequently participate in product and customer experience training and regular meetings to address/escalate issues and collaborate with the team.
- Perform other related duties as assigned.
Core Requirements:
- Ability to work on-site.
- 2-3 years’ experience in a Contact Center environment
- Must be able to work a set schedule, weekends, and some holidays.
- Proficiency in essential computer software and phone systems (Gladly experience a plus)
- Ability to quickly learn software used for recording information and processing orders.
- Excellent interpersonal, verbal, and written communication skills
- Interested in Health & Wellness
- Warm and friendly phone manners and etiquette
- Ability to demonstrate active listening skills with an elevated level of empathy and patience with customers.
- Embrace continual development through the sharing of feedback and investment in learning opportunities.
- Is a true collaborator, sharing resources and engaging with team members.
- Creative and proactive problem-solving abilities
- Dedication to providing customer excellence and support to focus on retention.
Education:
- High school or equivalent (Required)
Salary:
$19.00 - $20.00 per hour
What we offer:
- Comprehensive on the job paid training to start.
- Competitive hourly rate, commensurate with experience.
- Benefits include medical, dental, vision, FSA, 401k plan.
- Vacation, Sick Pay, Paid Holidays.
- Discount on products for all full-time employees.
EMPLOYEE CONDUCT:
Every employee is responsible for contributing to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors.
American Botanical Pharmacy is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Commute:
- Marina del Rey, CA 90292 (Required)
Work Location: In person