Under the general supervision of the Bursar, the cashier is responsible for the overall posting and receipting of payments on a student’s account related to charges posted for student tuition, residence hall fees, miscellaneous student fees, and all other incoming institutional funds. Handles, documents and routes inbound telephone calls and acts as a liaison between departments and students. Communicates the university’s financial policies toall students.
Serves as front-line person at the cashier window and on phones to assist students/parents. Responsibilities includeaccepting payments, preparing deposits for the bank, assist students with completing the enrollment process, reconciliation of cash receipts and preparation of bank deposit tickets. Performs miscellaneous duties in connection with the billing process and serves as a key individual interacting with students and parents. This position is a direct customer facing, fast paced position. The ideal candidate must have a pleasant personality, with cash handling
experience and the ability towork professionally amongst a diverse population of people.
The Bursar’s Office maintains a professional environment.
Characteristics, Duties, and Responsibilities
- Receives payments by cash, credit cards and money orders
- Enters cash receipts and billing transactions into the college’s system
- Performs extensive customer service by responding to customer inquiries face to face and via the telephone. Maintains knowledge of university detail codes related to cash, receivable and miscellaneous transaction to verify appropriate data entry
- Verifies charges, payments and adjustments made to student accounts are accurate and posted in timely manner
- Scans checks to bank daily and ensuring that all deposits balance at the end of the day
- Receives departmental deposits and ensures that all positing is timely
- Serves as the first point of contact for the student accounts office
- Responds professionally and courteously to all inquiries from all University customers and constituents
- Maintains student accounts e-mail account by reading and responding to emails, deleting junk mail orforwarding messages to appropriate departments when necessary
- Performs other related duties as assigned General Office Support Related to Student Accounts
- Assists in ongoing internal audit of accounts ensuring continued accuracy
- Disburses petty cash in accordance with College policy and to authorized individuals
- Sorts and distributes mail
Knowledge, Skills, and Abilities
- General accounting skills
- Excellent Customer Service skills
- Excellent Interpersonal skills
- Excellent Written and Oral Communication skills