Rhoads Air is hiring for an experienced HVAC Dispatcher and Customer Service Representative to work at our Lancaster location!
The HVAC Dispatch/CSR must have prior HVAC experience as well as prior experience working in an office setting.
The HVAC Dispatch/CSR will perform the following functions:
- Coordinate pre and post service activities with internal and external customers and vendors.
- Coordinate and assist in placing PO’s with vendors, confirming receipt of materials prior to scheduled service repairs.
- Schedule HVAC Service Technicians with a keen focus on maximizing resources
- Follow up with customers within 30 days after the service call to assess satisfaction levels and develop reporting system for management.
- Record customer billing information into company systems, ensuring that parts used, labor charged to the job and inventory levels are kept accurate.
- Update the Service Call Capacity Report daily to focus on 10-14 days advance scheduling.
Applicants will receive consideration for employment without regard to race, color, religious creed, ancestry, national origin, age or sex
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- What is your required salary?
Experience:
- Microsoft Excel: 3 years (Required)
- HVAC Scheduling: 1 year (Required)
Ability to Relocate:
- Lancaster, PA 17603: Relocate before starting work (Required)
Work Location: In person