We are seeking a Member Service Representative to join our dynamic team. This position can be performed remotely or in the office, providing flexibility for the right candidate. The ideal candidate will be responsible for delivering exceptional customer service to our members, resolving inquiries and issues in a timely and professional manner.
Respond to member inquiries via phone, email, and chat
Assist members with account maintenance and updates
Process member requests for products and services
Resolve member complaints and issues efficiently
Provide accurate and up-to-date information to members
High school diploma or equivalent
1+ years of customer service experience
Excellent communication skills, both verbal and written
Strong problem-solving abilities
Ability to work independently and as part of a team
If you are a customer-focused individual with a passion for helping others, we encourage you to apply for the Member Service Representative position. Join our team and make a difference in the lives of our members!
Compensation Range: $60K - $70K